Twinkle Desai
New York Metropolitan Area
Summary
Product Designer leveraging expertise in enterprise SaaS to enhance user experiences through innovative UI solutions. Drove an 85% improvement in task completion by redesigning complex interfaces and aligning with cross-functional teams to implement effective UI enhancements that meet regulatory standards.
Overview
7
7
Languages
1
1
Certification
10
10
years of professional experience
Work History
Risk Assistant Vice President, Third Party Utility | Internal SaaS Product/UI Designer
Mizuho Bank
New York
09.2021 - Current
- Managed third-party risk operations, collaborating with risk, compliance, and operations teams to translate frontline insights into actionable product enhancements.
- Design workflows for an enterprise third-party risk SaaS platform, transforming data-dense screens into scannable, actionable interfaces for risk, compliance, and operations teams.
- Partnered with risk, compliance, operations, and eight developers to implement UI improvements aligned with technical, regulatory, and platform constraints, prioritizing reusable components and design-system compliance.
- Redesigned third- and fourth-party profile experiences, strengthening information hierarchy and navigation across content-heavy workflows; drove an 85% improvement in task completion through active-tab treatment implemented with engineering.
- Translated stakeholder requirements into user stories, information architecture, user flows, wireframes, and interactive Figma/Balsamiq prototypes to align engineering and validate designs during UAT.
- Conducted UAT and release validation, identifying usability and functional issues to facilitate a smoother production process.
- Collaborated remotely with team members across multiple locations to enhance communication and project efficiency. to facilitate collaboration with team members across different locations.
Teller / Customer Experience Coordinator
TD Bank N.A.
Edison, New Jersey
01.2017 - 09.2021
- Processed customer transactions with a focus on accuracy and efficiency at TD Bank.
- Assisted customers with account inquiries and provided tailored banking services to enhance their experience.
- Ensured accuracy of cash drawer and balanced daily transactions to maintain operational integrity.
- Identified recurring pain points in online and mobile adoption for branch and digital banking customers, informing product-design decisions and enhancing user research.
Education
Bachelor of Arts - Digital Design
New Jersey Institute of Technology (NJIT)
Newark, NJ01-2020
Associate of Arts - Business Administration
Middlesex County College
Edison, NJ01-2016
Skills
- UI design
- Product design
- Design prototyping
- Wireframing skills
- Prototyping development
- User research
- User testing strategies
- Information architecture
- User mapping
- Interaction design principles
- Design systems
- Agile methods
- Stakeholder management
- Workflow efficiency
- Figma
- Balsamiq
- Adobe XD
- Miro
- FigJam
- HTML & CSS
- Accessibility design
- WCAG accessibility
- Responsive design
- Visual design
- Visual storytelling
- UAT testing
- User interface design
- Jira
- Problem solving
- Design methodology
- SaaS environments
- Enterprise solutions
- User experience research
- Design methodology
- Brand identity design
Title
Title: Product Designer | Enterprise SaaS, Fintech
Projects
- Responsive Property-Search Experience | Nesterra, Designed a responsive property-search experience for homebuyers and investors; used interviews and competitive research to surface pain points in property comparison and investment evaluation., Built comparison and investor-focused features—rental yield, ROI/cap rate, price/tax history, climate risk, and financing scenarios—through user flows, wireframes, high-fidelity UI, and an interactive prototype that validated the information architecture with prospective users.
- Mobile Fintech Experience | PlutoPay, Designed a mobile fintech experience combining P2P payments, transaction management, budgeting, and goal-setting; defined MVP flows for account linking, transfers, budgets, and security to balance speed-to-market with trust., Created wireframes, high-fidelity UI, and an interactive Figma prototype tested with prospective users; iterated based on interviews, surveys, and usability sessions to improve comprehension, trust, and task completion.
Certification
- CareerFoundry -Product Designer
Languages
English
Native/ Bilingual
Gujarati
Native/ Bilingual
Japanese
Elementary
Italian
Limited
Spanish
Limited
Urdu
Professional
Hindi
Professional
Timeline
Risk Assistant Vice President, Third Party Utility | Internal SaaS Product/UI Designer
Mizuho Bank
09.2021 - Current
Teller / Customer Experience Coordinator
TD Bank N.A.
01.2017 - 09.2021
Bachelor of Arts - Digital Design
New Jersey Institute of Technology (NJIT)
Associate of Arts - Business Administration
Middlesex County College