Twinkle Epari
Catalog specialist
Chennai,tamilnadu
Summary
Passionate about connecting people to products that enhance their lives. With 4+ years of diverse experience across industries, I'm currently thriving as a Catalogue Specialist at Amazon. Previously, I've served as a SOS Analyst at Concentrix and brought my expertise to Vedantu as a SAM.
Overview
7
7
years of professional experience
Work History
Catalog Specialist
Amazon
Chennai
10.2020 - Current
- As a quality analyst and catalog specialist, I meticulously ensure product prices align with guidelines
- Approving the exceptional, rejecting the inadequate
- Primarily responsible for driving increased data quality and solving challenging operational business goals
- Utilizing data and develop creative processes to improve your team’s performance
- Working with product management and tech teams to develop scale-able, long-term solutions which will have a significant impact on Marketplace teams
- Working with multiple teams, partners, and management
- Using data to drive better communication with stakeholders.
SAM • Vedantu
Bangalore
07.2020 - 09.2020
- Single Point of contact for all Student queries
- Work with students and parent to get desired Engagement & Retention
- Provide Individual attention to students based on their profiling (Socio economic, Interests, Learning styles)
- Engagement should be established with students
- Coordinate with teachers about session details (contents, students' feedback etc)
- Encourages for attending session, taking test asking doubts & watching Replays and provide guidance for sessions/courses
- Follow up with student for, attendance and motivation
- Coordinate with support functions and get the issues sorted
- Daily tasks including calling parents/Students.
SOS Analyst
Uber, Concentrix Daksh Pvt Ltd
Hyderabad
07.2018 - 06.2020
- Providing exceptional customer service to Uber drivers, troubleshoot and resolve inquiries quickly and efficiently
- Utilizing strong problem-solving skills to find solutions to customer inquiries
- Monitoring customer feedback and provide appropriate solutions to any customer service issues
- Following up with customers to ensure their inquiries have been resolved satisfactorily
- Proactively identifying areas for improvement and provide suggestions for improvement
- Ensuring compliance with Uber’s customer service standards and policies.
Education
B.Tech - CSE
NSRIT College Of Engineering
10+2 - undefined
Narayana Jr College
10th (SSC) - undefined
Pemic Public School
Skills
- MS Excel
- MS Office
- Stakeholder Management
- Pricing Approval
- Team player
- Time Management
- Activities and Interests
- Travelling
- Listening to music
- Dancing
- Achievements
- Received RNR’s for Peak and has also provided many processes Improvement Ideas at Amazon
Languages
English
Full Professional
odiya
Native or Bilingual
Telugu
Native or Bilingual
Hindi
Native or Bilingual
Tamil
Limited Working
Bengali
Elementary
Timeline
Catalog Specialist
Amazon
10.2020 - Current
SAM • Vedantu
07.2020 - 09.2020
SOS Analyst
Uber, Concentrix Daksh Pvt Ltd
07.2018 - 06.2020
B.Tech - CSE
NSRIT College Of Engineering
10+2 - undefined
Narayana Jr College
10th (SSC) - undefined
Pemic Public School
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