Summary
Overview
Work History
Education
Skills
Timeline
Generic

TWINKLE WEBBER

CANOGA PARK,US

Summary

Administrator with 10 years of experience in administrative management, client relationship management, and team leadership. Demonstrates expertise in problem resolution, office organization, and driving operational efficiency and exceptional customer service. Committed to innovative strategies that enhance productivity and elevate service standards.

Overview

11
11
years of professional experience

Work History

LEAD STUDIO ADMINISTRATOR

Haus of Portraiture
Santa Monica, CA
11.2024 - 12.2025
  • Promoted to Lead Studio Administrator after successfully training new studio administrators on studio standards and conducting weekly check-ins to maintain consistent quality of service and adherence to protocols
  • Coordinated with all teams to facilitate seamless workflow, i.e., updating teams on client arrivals, informing staff of maintenance status, and providing the sales team with client briefs and reports ahead of sessions
  • Improved a digital filing system for administrative reports, contracts, and client records, reducing document preparation time by one month in advance and significantly boosting overall efficiency
  • Oversaw daily studio operations, including opening and closing procedures, guaranteeing all areas were clean, organized, and prepared for same-day and next-day client sessions
  • Managed a high-volume appointment calendar for studio sessions, verifying accurate scheduling and preventing double-bookings by cross-checking client confirmations
  • Acted as the primary point of contact for clients, addressing inquiries, resolving scheduling conflicts, and providing detailed information about services
  • Supported management by preparing meeting materials, documenting action items, and publishing post-meeting updates to promote clear communication and follow-through, improving team alignment and productivity
  • Anticipated client and team needs by proactively organizing resources, including preparing sales materials, assembling client take-home packages, and confirming studio equipment was fully operational and ready for use

REMOTE ASSISTANT

BBC Mountain View Fitness
Mountain View, CA
10.2022 - 07.2023
  • Assisted with bookkeeping tasks, such as tracking expenses, updating accounts, and preparing financial reports
  • Supported the owner during tax season by gathering necessary documents and ensuring deadlines are met
  • Organized and maintained financial records, including receipts, invoices, and tax documents
  • Drafted and proofread professional correspondence and reports, maintaining a high standard of communication
  • Acted as the primary point of contact for the gym owner, screening and prioritizing emails, calls, and messages to ensure timely responses
  • Liaised with gym staff to ensure smooth operations in the owner’s absence, addressing issues and maintaining high standards
  • Tracked sales leads and followed up with potential clients to ensure timely communication and conversion
  • Managed client databases to ensure accurate and up-to-date information for targeted marketing efforts
  • Provided administrative support for sales-related travel, including booking accommodations and preparing mileage report

PAYROLL SUPPORT

Revolution Entertainment Services
Los Angeles, CA
11.2020 - 07.2022
  • Processed payroll for over 500 employees on high-profile entertainment productions, ensuring great accuracy and timely payments while adhering to labor laws and company policies
  • Maintained strict confidentiality of payroll operations, safeguarding sensitive information and upholding the highest standards of data security
  • Processed and managed contract agreements, ensuring 100% compliance with labor laws and protecting employee rights and wages
  • Resolved payroll discrepancies by conducting monthly reconciliations and collaborating with HR and finance teams, reducing errors and improving employee trust in payroll accuracy
  • Provided guidance to employees on complex payroll issues, delivering clear and comprehensive explanations of payroll policies and procedures

Student Services Coordinator

CSU Northridge - Humanities
Northridge, CA
10.2014 - 12.2020
  • Provided comprehensive administrative support by managing calendars for 15+ faculty members, scheduling 50+ appointments per week, and organizing departmental meetings, ensuring smooth office operations
  • Served as the primary point of contact for the office, effectively handling inquiries from students, staff, academic advisors, and other collegiate personnel, ensuring a welcoming and supportive atmosphere
  • Managed and coordinated a high volume of communications, troubleshooting over 30 phone calls and other correspondences daily, resolving issues promptly to maintain smooth office operations
  • Streamlined office procedures by implementing a digital filing system for student records, reducing document retrieval time by 50% and improving overall efficiency
  • Coordinated special projects and events, such as academic conferences and student orientations, by managing logistics, preparing materials, and overseeing event execution
  • Prepared meeting agendas and minutes for departmental meetings, ensuring clear documentation and follow-up on action items

Education

BACHELOR OF SCIENCE - MARKETING

California State Northridge
Northridge, CA
05.2020

Skills

  • Calendar management
  • Workflow optimization
  • Administrative Management
  • Client Relationship Management
  • Attention to Detail
  • Conflict Resolution

Timeline

LEAD STUDIO ADMINISTRATOR

Haus of Portraiture
11.2024 - 12.2025

REMOTE ASSISTANT

BBC Mountain View Fitness
10.2022 - 07.2023

PAYROLL SUPPORT

Revolution Entertainment Services
11.2020 - 07.2022

Student Services Coordinator

CSU Northridge - Humanities
10.2014 - 12.2020

BACHELOR OF SCIENCE - MARKETING

California State Northridge

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