Experienced Product and Partner Manager with approximately 5 years in customer and partner-facing roles. Skilled in developing and executing go-to-market strategies, crafting marketing campaigns to showcase product unique features. Holds certifications as a Cisco Customer Success Account Manager and currently serving as an Azure Customer Experience Specialist.
Hi, I’m
Twinkle Gupta
Bellevue,WA
Summary
Overview
6
years of professional experience
Work History
Microsoft (LTI Mindtree)
Azure System Management Specialist
10.2023 - Current
Job overview
- Collaborated with Microsoft and internal teams to deliver vital Azure subscription solutions, swiftly resolving complex customer issues and enhancing service reliability, particularly focusing on architecture such as collaboration and networking.
- Led weekly presentations, facilitated training sessions, and championed best practices with customers and colleagues, driving process development for an exceptional service experience.
- Achieved the CMA Top Performer award five times within seven months, recognized by ASMS Microsoft Director.
- Proficient in daily use of ticketing systems, SLA and CRM tools, along with Pivot Table, Jarvis, and other internal Microsoft tools.
Zones
Product Category Manager-Cisco
10.2021 - 10.2023
Job overview
- Designed and managed partner and distribution incentive programs and campaigns, resulting in a 50% increase in seller participation.
- Created and marketed a monthly Cisco newsletter to 300 sellers, highlighting essential business updates, achievements, and strategies to drive profitability.
- Executed Cisco Mou's to achieve all milestones and associated dollar amounts through implementation of go-to-market strategies.
- Conducting internal training to raise awareness of Cisco's product lines, such as Collaboration and data center, with a focus on achieving revenue and margin goals by closing sales opportunities.
Zones
Account Manager, Inside Sales
10.2020 - 10.2021
Job overview
- Engage with prospects and customers to identify partnership opportunities, address pain points, gather technical requirements, and align business value with their needs.
- Handled the entire sales lifecycle, from planning and strategizing to account development, cross-selling, negotiation, proposal processes, and bid preparation/RFPs.
- Achieved the star performer title consecutively for SMB/mid-market customers.
- Participated in conferences, business meetings, and industry events with OEMs on daily basis.
Technexa Technologies
Senior Business Development Associate
06.2019 - 12.2019
Job overview
- Field Sales Representative responsible for driving account development, conducting cold calls, assessing client needs, cross-selling, and delivering tailored solutions.
- Offered effective leadership and supported team members in enhancing their skills.
- Managed sales by overseeing planning, formulating strategy, handling proposal processes, and executing bid preparation.
Cyberace Infovision Pvt Ltd
Business Development Executive
06.2018 - 05.2019
Job overview
- Developing and executing effective business development strategies aligned with company objectives.
- Generating leads through networking, cold calling, and digital marketing efforts.
- Preparing compelling proposals and presentations tailored to client needs.
Education
Banasthali UniversityJaipur, India
MBA from Marketing And Finance
05.2018
University Overview
Banasthali UniversityJaipur, India
Bachelor of Commerce from Accounting And Finance
05.2016
University Overview
Skills
- Project Management
- Microsoft Office
- Communication & Relationship building
- HubSpot
- Account Management
- Power BI
- Critical thinking & Decision Making
- ZoomInfo
- Business Research
- Data Analysis
- Collaboration
Accomplishments
Accomplishments
- Received CMA Top performer award since last 5 months in a row.
- Received Shooting Star Quarterly award.
- Recognized by Microsoft in Business Review.
Timeline
Azure System Management Specialist
Microsoft (LTI Mindtree)
10.2023 - Current
Product Category Manager-Cisco
Zones
10.2021 - 10.2023
Account Manager, Inside Sales
Zones
10.2020 - 10.2021
Senior Business Development Associate
Technexa Technologies
06.2019 - 12.2019
Business Development Executive
Cyberace Infovision Pvt Ltd
06.2018 - 05.2019
Banasthali University
MBA from Marketing And Finance
Banasthali University
Bachelor of Commerce from Accounting And Finance
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