Cedrick Dehaney
Philadelphia,PA
Summary
Highly effective management professional emphasizing innovation and creativity in solving complex problems. Dedicated Global Insurance specialist with 3 years of experience monitoring and providing general care to global patients. Caring and understanding professional with expertise in Global Health and Management. In-depth understanding of medical processes and terminology. Excellent interpersonal and time management abilities.
Overview
24
24
years of professional experience
Work History
Quality Analyst
Geo Blue
10.2018 - Current
- Executed test cases, identifying critical issues and enhancing product stability.
- Analyzed QA processes, pinpointing areas for improvement and boosting team productivity.
- Implemented automated testing using OberveAI, improving test coverage and efficiency.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Facilitated cross-departmental training sessions, increasing awareness and understanding of quality standards.
Assistant Store Manager- Operations & Logistics
Walmart Stores Inc
01.2015 - 10.2018
- Drive financial performance by ensuring sales and profit goals are achieved and by implementing plans to correct any deficiencies.
- Provide direction and guidance to associates on proper customer service approaches and techniques to ensure customer needs, complaints, and issues are successfully resolved within company guidelines and standards.
- Drive sales by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, in-stock and inventory levels, budgeting and forecasting sales, and assessing economic trends and community needs.
- Supervise and provide development opportunities for associates by hiring, training, mentoring, assigning duties, evaluating performance, providing recognition, and ensuring diversity awareness.
Zone Supervisor
Walmart Stores Inc
07.2011 - 07.2015
- Managed 6 supervisors and 50 employees.
- Supervised associates in multiple departments by assigning duties, developing communicating goals, teaching and ensuring compliance with company policies and procedures, and conducting daily meetings.
- Provided customer service by acknowledging the customer, identifying customer needs, assisting with purchasing decisions, and promoting products and services, while maintaining a safe work environment.
Customer Service Manager
Walmart Stores Inc
08.2008 - 07.2011
- Ensured proper operations in the front of the store.
- Provided change for cashiers, prepared cash registers and performed register audits.
- Led associate engagement that aligned with management objectives and corporate goals.
Copy and Print Associate
Staples
04.2006 - 08.2008
- Worked with Microsoft Office, Adobe, and Publisher to produce high quality prints.
- Document Services: Color and B&W Copies, Binding, Lamination, Brochure andFlyers, Oversized prints.
- Custom printing: Stamps, Business Cards, Stationery, and envelopes, Signs and banners.
- Performed maintenance for broker printers; installing ink and configuring settings.
Office Assistant
FA Forbes Associates Inc
05.2001 - 06.2004
- Processed customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
- Maintained data entry requirements by following data program techniques and procedures.
- Drafted business letter to tenants regarding billing and complaint resolution.
- Entered customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
Education
Master of Science - Entertainment Business
Full Sail University
Winter Park, FL11.2013
Bachelor of Arts - Music Education
Delaware State University
Dover, DE05.2011
Skills
- Project planning and development
- Budgeting and forecasting
- Logistics management
- Finance background
- Performance evaluations
- Project management
- Healthcare Management
- Global Health Understanding
- Global Recruitment
Additional Information
Assistant Coach for Brandywine High School 2017-2020
Timeline
Quality Analyst
Geo Blue
10.2018 - Current
Assistant Store Manager- Operations & Logistics
Walmart Stores Inc
01.2015 - 10.2018
Zone Supervisor
Walmart Stores Inc
07.2011 - 07.2015
Customer Service Manager
Walmart Stores Inc
08.2008 - 07.2011
Copy and Print Associate
Staples
04.2006 - 08.2008
Office Assistant
FA Forbes Associates Inc
05.2001 - 06.2004
Master of Science - Entertainment Business
Full Sail University
Bachelor of Arts - Music Education
Delaware State University
Similar Profiles
RAHUL PRAHUL P
SR.HR Executive at GEO Group (Geo Seafood, Geo Financial Services Geo Holiday Home, GEO VPL Finance Pvt. Ltd(NBFC))SR.HR Executive at GEO Group (Geo Seafood, Geo Financial Services Geo Holiday Home, GEO VPL Finance Pvt. Ltd(NBFC))
MARIO PEREZMARIO PEREZ
Shift Supervisor at Geo Corrections and DetentionShift Supervisor at Geo Corrections and Detention
Nicole PerezNicole Perez
Case Manager for Immigration (Hired-Pending Start) at The Geo Group, Inc.Case Manager for Immigration (Hired-Pending Start) at The Geo Group, Inc.