Twiza Mungomba
Melbourne,FL
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
13
13
years of professional experience
Work History
Home Health Aide
Lean On Me Senior Care Services
01.2017 - Current
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Implemented therapeutic interventions as directed by healthcare providers, improving patient comfort and mobility.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
- Managed complex wound care under the supervision of a registered nurse, facilitating timely healing processes.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Educated family members on proper caregiving techniques in order to provide seamless continuity of care between shifts or visits.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Followed nutritional plans to prepare optimal meals.
Volunteer
Cape Canaveral Hospital
04.2020 - 01.2021
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
Customer Service Representative
Rack Rooms Shoe Store
05.2012 - 04.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Cashier
Dollar General Market
02.2011 - 06.2012
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Education
Practical Nursing
Herzing University, Orlando, Fl
Orlando, FL12.2022
Associate of Arts -
Eastern Florida State College
Cocoa, FL06.2015
GED -
Brevard Achievement Center
Rockledge, FL01.2011
Skills
- Patient Transportation
- Client Documentation
- Medication Organization
- Care Plan Assessment
- ADL Support
- Mobility Support
Timeline
Volunteer
Cape Canaveral Hospital
04.2020 - 01.2021
Home Health Aide
Lean On Me Senior Care Services
01.2017 - Current
Customer Service Representative
Rack Rooms Shoe Store
05.2012 - 04.2017
Customer Service Cashier
Dollar General Market
02.2011 - 06.2012
Practical Nursing
Herzing University, Orlando, Fl
Associate of Arts -
Eastern Florida State College
GED -
Brevard Achievement Center
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