Summary
Overview
Work History
Education
Skills
Timeline
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Twolia Meinen

Kīhei,HI

Summary

Dynamic professional with proven expertise in customer engagement and inventory control, honed at Grab & Go and Aloha Discount Liquor. Excelled in fostering repeat business through exceptional customer service and teamwork. Demonstrated ability to adapt to diverse groups, enhancing store operations and sales. Achieved significant improvements in customer satisfaction and inventory efficiency.

Overview

22
22
years of professional experience

Work History

Sales Associate

Grab & Go
10.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility..
  • Rotate stock and restock shelves to maintain product availability and store appearance.
  • Work flexible hours across night, weekend, and holiday shifts.
  • Help customers locate products and check store system for merchandise availability.
  • Prepare merchandise for sales floor by pricing or tagging.
  • Organize racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engage in friendly conversation with customer to better uncover individual needs.
  • Accurately processe POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Monitor customers for signs of security concerns and escalated issues to management.
  • Assist in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.

Manager and Surf Instructor

Maui Wave Riders
07.2002 - Current
  • Cross-trained existing employees to maximize safety, team agility and performance.
  • Motivated employees to be productive and engaged in work.
  • Opened and closed location and monitored shift changes.
  • Trained personnel in equipment maintenance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained schedule.
  • Assisted with day-to-day operations, working productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Developed strong relationships with clients, resulting in high levels of repeat business and word-of-mouth referrals.
  • Conducted group lessons for various skill levels, ensuring all participants received individualized attention and guidance.
  • Provided advice on selecting the appropriate surf equipment for clients based on their skill level and personal preferences.
  • Monitored changing weather and ocean conditions with potential to impact surf activities.
  • Booked lessons with guests or general public based on schedule availability.
  • Cleaned rash guards, booties and wetsuits between lessons and inspected for damages.
  • Maintained shop, boardroom and public facilities for safety and cleanliness.
  • Mentored junior instructors by sharing technical knowledge, teaching strategies, and professional insights to help them grow within the industry.
  • Informed guests of responsible and safe ocean practices and surf etiquette.
  • Developed strong partnerships with local businesses to create mutually beneficial promotional opportunities and cross-marketing efforts.
  • Evaluated student performance regularly through observation and constructive feedback sessions, fostering continuous improvement in their surfing abilities.
  • Maintained waivers and collected payments.
  • Facilitated beach cleanups and stewarded environmental awareness among students and community as part of responsible surfing initiatives.
  • Collaborated with other instructors to share best practices, optimize lesson plans, and improve overall teaching quality.

Sales Associate

Aloha Discount Liquor
04.2023 - 10.2024
  • Stocked merchandise, clearly labeling items, and arranging according to product category, price, size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used in-store system to locate inventory and place special orders for customers.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Built relationships with customers to encourage repeat business.
  • Worked effectively in fast-paced environments. Maintaining calm demeanor and professionally managed issues in busy, high-stress situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Graduate Certificate -

Tenino High School
Tenino, WA
1998

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Stocking and receiving
  • Store opening and closing
  • Product sales
  • Customer needs assessment
  • Adapt to diverse groups
  • Cleaning techniques
  • Inventory control
  • Point of sale operation
  • Customer engagement
  • Upselling and cross selling
  • Feedback implementation
  • Calm demeanor

Timeline

Sales Associate

Grab & Go
10.2024 - Current

Sales Associate

Aloha Discount Liquor
04.2023 - 10.2024

Manager and Surf Instructor

Maui Wave Riders
07.2002 - Current

Graduate Certificate -

Tenino High School

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Twolia Meinen