Twon Brown
Washington,DC
Summary
Dynamic professional with a strong background in customer service and front desk operations at the Department of Parks and Recreation. Proven ability to enhance guest relations and manage reservations efficiently. Skilled in problem-solving and cash handling, consistently delivering high customer satisfaction while maintaining organized records and effective communication.
Overview
6
6
years of professional experience
Work History
Desk Clerk
Department of Parks and Recreation (DC Gov't
07.2016 - 01.2018
- Managed daily operations, ensuring efficient front desk support and customer service.
- Processed park reservations and facility bookings using scheduling software.
- Assisted visitors with inquiries, providing accurate information regarding park amenities and events.
- Coordinated maintenance requests, communicating effectively with maintenance staff to ensure timely resolution.
- Maintained organized records of visitor interactions and transactions for improved service delivery.
- Trained new staff on operational procedures and customer service standards.
Constuction Laborer
J Roberts Design International
06.2012 - 06.2015
- Gained proficiency in the safe use of construction tools and equipment.
- Contributed to site readiness and maintenance tasks.
- Supported skilled workers with tasks such as mixing materials and carrying supplies.
- Gained knowledge of basic construction techniques and practices.
- Ensured workplace safety by strictly following protocols.
- Communicated effectively with team members to ensure smooth workflow.
- Learned safe operation of construction tools and equipment.
- Assisted in site preparation and cleanup activities.
- Participated in unloading and organizing construction materials at the site.
- Observed experienced laborers to understand task execution and efficiency strategies.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Assisted in the completion of projects on time by collaborating with team members to complete tasks efficiently.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
Education
High School Diploma -
Continental Academy
15327 Nw Ave #235 Miami Lakes, Florida 06.2011
Skills
- Problem-solving skills
- Cash handling
- Customer satisfaction focus
- Hospitality industry expertise
- Time management
- File management
- Team player attitude
- Reception management
- Complaint handling
- Guest relations
- Calendar management
- Spreadsheet tracking
- Business correspondence writing
- Appointment setting
- Front desk operations
- Activity logging
- Customer communication
Timeline
Desk Clerk
Department of Parks and Recreation (DC Gov't
07.2016 - 01.2018
Constuction Laborer
J Roberts Design International
06.2012 - 06.2015
High School Diploma -
Continental Academy
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