Tanika Woodruff
Portland,OR
Summary
Problem-solving Assistant Program Manager skilled in completing multiple tasks simultaneously and working with different personalities. Highly-motivated with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
22
22
years of professional experience
Work History
Assistant Program Manager
Urban League of Portland
Portland, OR
08.2021 - Current
- Collaborate with Manager to establish program goals.
- Monitor expenditures to keep program operations aligned with budget targets.
- Delegating employee assignments, monitored progress and evaluated performance.
- Remained calm and professional in stressful circumstances.
- Resolved participant inquiries and complaints requiring management-level escalation.
- Provide leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Produced thorough, accurate and timely reports of project activities.
- Monitored program performance against established goals and objectives.
- Ensured compliance with applicable laws, regulations, policies, and procedures governing the program's operations.
Rent Assistance Services Coordinator
Home Forward
Portland, OR
01.2017 - 08.2021
- Experience and knowledge of working with homeless individuals and families and the issues facing them
- Updated and modified case records, income, property, household composition in a timely manner
- Coordinated and implemented case management by providing information and completed referrals to applicants for services not provided on site
- Reviewed TRACS for prior assistance history
- Verified forms for household composition, income verification and resources
- Monitored email and phone communication to provide prompt responses and solutions.
- Toggled between multiple systems and databases to look up information and update records.
- Organized team events to promote a positive work environment.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Facilitated orientations for new voucher holders.
Housing Search Advocate
Human Solutions
Portland, OR
01.2015 - 01.2017
- Connected individuals with relevant community resources and coordinated referrals.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained up-to-date case records with case activity status.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Assisted individuals with eligibility for available benefits.
Eligibility Specialist II
Monterey
Salinas, CA
01.2006 - 01.2015
- Entered client information and files into databases for further review and tracking.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Conducted interviews with applicants, explaining benefits process and which programs were available.
- Gathered financial information from clients regarding income, assets and debts.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Processed benefits applications and documents for food stamps and medical assistance.
- Maintained positive working relationship with fellow staff and management.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
Client Services Counselor
Monterey County AIDS Project
Seaside, CA
01.2002 - 01.2006
- Documented and maintained client records with strict attention to confidentiality.
- Educated HIV patients on methods to use to avoid spreading disease to other individuals.
- Participated in health fairs and community events to explain organization's services and mission.
- Scheduled appointments and office visits, prepared client files and documented case notes.
- Assisted with insurance pre-authorization to obtain medication for patients.
- Monitored and evaluated client progress compared to measurable treatment and care plan goals.
- Educated clients on options to assist in making informed decisions.
Education
A.A Associates Degree - Human Services
Monterey Peninsula College
Skills
- 15 years in social services
- Expert in case management
- Client interview/screening
- Time management
- Diversity experience
- Determining eligibility for applicants
- Skilled in multi-tasking
- Assessing client needs
- Case notes/reports
- Appreciation for cultural diversity
- Proficient with computers
- Case processing
- Superior in customer service
- Case Management Skills:
- Case management at high volumes
- Worked with outside agencies and landlords to meet the needs of my clients
- Interviewed and screened applicants for TANF, food stamps and Medi-Cal/Medi-Care
- Worked with a very diverse and multicultural community
- Attention to Detail
- Problem-Solving
- Staff Hiring and Evaluations
- Performance Management
- Program Requirements
- Decision-Making
- Verbal and Written Communication
- Critical Thinking
Timeline
Assistant Program Manager
Urban League of Portland
08.2021 - Current
Rent Assistance Services Coordinator
Home Forward
01.2017 - 08.2021
Housing Search Advocate
Human Solutions
01.2015 - 01.2017
Eligibility Specialist II
Monterey
01.2006 - 01.2015
Client Services Counselor
Monterey County AIDS Project
01.2002 - 01.2006
A.A Associates Degree - Human Services
Monterey Peninsula College
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