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Hi, I’m
Todd Schauwecker
LTL Operations Leader
Whitehouse,OH
Summary
Seasoned operations manager and respected leader with 25 years of experience applying exceptional planning and problem-solving skills to the LTL transportation industry. Results-driven and motivational in developing teams while improving terminal safety, employee relations, and increasing productivity. Possessing an exceptional understanding of industry trends, excellent written and verbal communication skills, talent for spotting areas in need of improvement, and implementing changes with strategic approach.
Overview
25
years of professional experience
Work History
Holland FreightBowling Green, Ohio
Terminal Manager
07.2021 - Current
Job overview
- Strategically coordinated operations of 1,800+ average daily shipments according to objectives and capabilities, effectively allocating resources to meet demands
- Identified issues with production, workforce, and material sourcing and implemented successful solutions.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Hired and managed 200+ employees to maximize productivity while training staff on best practices and protocols.
- Mitigated OSHAA and DOT risks by overseeing adherence to transportation, insurance, and safety regulations.
YRC FreightToledo, Ohio
Terminal Manager
03.2012 - 10.2022
Job overview
- Cluster manager for YRC Freight and Holland Freight concurrently, managing 250+ employees
- Planned freight loads and coordinated with drivers to achieve accurate and timely delivery.
- Set terminal budgets and set goals to adhere to plans.
- Directed and initiated investigations to resolve shipper or customer complaints.
- Directed and monitored routing, dispatching, and tracking LTL drivers to ensure on-time delivery and fullest customer satisfaction.
- Hired, trained and educated more than 50+ new employees to improve company performance and efficiency.
- Fielded customer complaints and comments and rectified issues.
- Improved pickup and delivery (P&D) and dock efficiencies by 10%.
Roadway ExpressToledo, Ohio
Service Team Manager
10.1998 - 03.2012
Job overview
- Directly managed 500+ drivers, 200+ dock workers, and 50+ supervisors and office staff for break-bulk/distribution center.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Handled day-to-day customer contact via phone, email, in-person meetings, and social activities.
- Trained and supervised all team members in providing quality service to customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Skills
Leadership
Complex problems analysis
Cross-functional communications
Performance maximization
Operations management
Superb time management skills
Accomplishments
- Company-wide leader in reduction of lost time injuries through aggressive implementation of rigorous and unwavering safety practices.
- Concurrently manage two terminals, including more than 150 dock workers, office personnel, truck drivers, and supervisors during corporate merger.
- Awarded numerous terminal efficiency, customer satisfaction, and on-time percentage awards.
- Attended multiple corporate meetings for top managers to collaborate and bring best-practices to struggling terminals.
Software
Terminal management systems software
Timeline
Terminal Manager
Holland Freight
07.2021 - Current
Terminal Manager
YRC Freight
03.2012 - 10.2022
Service Team Manager
Roadway Express
10.1998 - 03.2012