TWYILA WILLIAMS
Marion,AR
Summary
Hard-working recent college graduate with a [DEGREE_ Business Administration] in [MAJOR_ Business] [GPA_2.9], with 16.5+ years of work experience. Aiming to leverage academic experience and a proven knowledge of direct sales, key account management, and market positioning to successfully fill the Sales Representative role at your company. Frequently praised as detail-oriented by my peers, I can be relied upon to help your company achieve its goals.
Overview
19
19
years of professional experience
Work History
Educational Assistant Teacher
Snowden School
Memphis, TN
02.2024 - Current
- Increased student engagement by implementing hands-on learning activities and group projects.
- Provided individualized support for students requiring extra help or needing academic accommodations.
- Led small group instruction sessions, enabling more targeted teaching strategies and personalized attention for each student.
- Participated in professional development opportunities regularly to stay current on educational trends and best practices, applying new knowledge directly into daily practice.
- Served as a mentor for new Educational Assistants, sharing best practices and providing guidance on classroom management strategies.
- Promoted positive classroom environment by implementing effective behavior management techniques, resulting in decreased disruptions and increased focus on learning.
Part Time Merchandiser
Primary
West Memphis, AR
05.2023 - Current
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Monitored stock to maintain sufficient quantity of featured product.
- Built product displays and placed appropriate signage for merchandise.
- Scanned shelves and product cases for expired stock to discard outdated items.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Set up attractive window displays that encouraged customers to enter the store.
- Performed regular price checks on select items throughout the store location.
- Inspected shipments for quality control purposes prior to stocking shelves or racks with merchandise.
- Generated reports detailing current stock levels, sales figures, markdown information.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Cleaned and organized display cases, shelves and aisles.
Manager's Assistant/ House Manager
Holiday Inn Express Hotel
Memphis, TN
07.2022 - 01.2024
- • Managed day-to-day hotel operations, ensuring high standards of cleanliness, guest satisfaction, and operational efficiency.
- • Supervised housekeeping, front desk, and maintenance staff to maintain smooth workflows and excellent customer service.
- • Monitored occupancy rates and developed strategies to increase bookings through promotional campaigns.
- • Trained and mentored team members on guest service protocols, safety standards, and job responsibilities.
- • Resolved guest complaints promptly and professionally, achieving a 95% customer satisfaction rate.
- • Oversaw inventory management, including ordering supplies and managing budgets to control operational costs.
- • Conducted regular inspections of rooms and public spaces to ensure compliance with brand standards.Let me know if this captures your contributions accurately or if there’s more you’d like to include!
Customer Service/Sales Representative
Service Master/Merry Maids
Marion, AR
04.2011 - 10.2022
- At service master I am a sales representative and I service home
- Answered customer questions about products and services and recommended appropriate solutions.
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
- Generated more than 12 leads per week and pursued appointment opportunities to convert prospects into new customers.
- Worked with management teams to develop annual sales plans, goals and targets.
- Adapted to and remained flexible in changing, fast-paced work environment.
- Called and met with regular and prospective customers to build long-term customer relationships and networks
- Scheduled sales presentations to promote company programs and educate clients on offerings.
- Removed trash from rooms and replaced liners to wastebaskets.
- Inspected each room for cleanliness, utilizing checklist to meet company standards.
- Polished and sanitized floors, counters, bathtubs and window sills.
- Cleaned, vacuumed, and dusted all rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways and other work areas.
- Kept records of room availability and occupancy rates.
Merry Maids
ServiceMaster
Memphis, TN
04.2011 - 07.2022
- Researched and analyzed current political issues in order to provide high-level advice to the President.
- Assisted with training new employees on safety protocols, cleaning techniques, and job duties.
- Provided guidance and support to team members when needed or requested.
- Developed procedures for maintaining high standards of cleanliness in public spaces such as restrooms, lobbies, hallways.
- Resolved customer complaints promptly and efficiently while ensuring a positive experience.
- Scheduled routine deep cleans for specific areas within the facility according to established guidelines.
- Adhered to company policies and procedures while upholding safety standards in accordance with OSHA regulations.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Swept and damp-mopped private stairways and hallways.
Housekeeper
Holiday Inn
West Memphis, AR
05.2006 - 08.2010
- Cleaned and restocked restroom areas with towels and toiletries.
- Wiped down windows and mirrors with glass cleaner.
- Washed dirty linens and remade beds with clean sheets.
- Managed facility inventories by restocking cleaning solutions and linens.
- Sanitized tables and countertops with cleaning solutions.
Education
Bachelor of Arts (B.A -
Strayer University
Washington, DC03.2024
High School Diploma -
West Memphis High School
West Memphis, AR05.2005
Skills
- Stock Replenishment
- Visual Displays
- In-Store Support
- Friendly and Outgoing
- Floor Set Design
- Marketing and Advertising
- Stock Rotation
- Pricing and Signage Updates
- Customer Relationship Management (CRM)
- Instructional support
- Leadership qualities
- Growth mindset
- Classroom management
- Professionalism
- Goal setting
Contact
Marion, AR 72364
Timeline
Educational Assistant Teacher
Snowden School
02.2024 - Current
Part Time Merchandiser
Primary
05.2023 - Current
Manager's Assistant/ House Manager
Holiday Inn Express Hotel
07.2022 - 01.2024
Customer Service/Sales Representative
Service Master/Merry Maids
04.2011 - 10.2022
Merry Maids
ServiceMaster
04.2011 - 07.2022
Housekeeper
Holiday Inn
05.2006 - 08.2010
High School Diploma -
West Memphis High School
Bachelor of Arts (B.A -
Strayer University