Twyla Adams
Phoenix,AZ
Summary
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. Skilled Property Management Assistant with comprehensive experience in property maintenance, tenant relations, and administrative duties. Proven strengths encompass effective communication, problem-solving skills, and a keen eye for detail. Previous roles have had significant impact on improving operational efficiency and maintaining high levels of tenant satisfaction. Resourceful Property Management Assistant known for high productivity and efficient task completion. Skilled in tenant relations, lease administration, and property maintenance oversight. Excel at communication, problem-solving, and time management to ensure smooth property operations. Committed to enhancing tenant satisfaction and streamlining processes for optimal efficiency.
Overview
13
13
years of professional experience
Work History
Property Management Assistant
Mountain Jay Properties
Phoenix, Arizona
02.2024 - 07.2024
- Maintained positive relationships with tenants by responding promptly to inquiries and requests.
- Assisted with the preparation of rental agreements, lease renewals and other documents related to property management.
- Provided support for the leasing team during peak times such as move-ins and move-outs.
- Reviewed monthly financial statements for accuracy prior to submission.
- Implemented proactive strategies to reduce operating costs while maintaining high standards of service delivery.
- Assisted in creating budgets for each property based on projected income and expenses.
- Updated tenant records and maintained accurate files for all tenants.
- Conducted regular inspections of properties to identify any potential maintenance or repair issues.
- Analyzed market trends to determine appropriate rent amounts for vacant units.
- Responded quickly to emergency situations involving tenants or properties.
Small Business Manager
Mind Body and Beyond Wellness Center
Arcadia, AZ
06.2020 - 04.2023
- Develop and implement new marketing strategies
- Streamline processes for business consultations
- Led team in achieving 95% client satisfaction rate through exceptional customer service and support
- Well organized with a track record that demonstrated self-motivation, creativity, and initiative to achieve both personal and corporate goals
- Communicates via phone and in person customers regarding orders.
Personal Banker
First Convivence Bank
Mesa, AZ
07.2014 - 01.2015
- Processed customer transactions efficiently and accurately in a fast-paced environment while maintaining a balanced cash drawer and adhering to internal controls and procedures
- Sold financial products (Credit Cards, CD's IRA's, Loans)
- Opened deposit accounts and taking loan applications
- Responded to customer inquiries and concerns and creating positive solutions
- Recognized and referred cross-sell opportunities
- Interviewed and processed consumer loan/credit line requests for customers and obtained referrals from loan customers
- Quoted rates terms, programs for loan customer requests
- Supported other sales associates as needed.
Sales Associate - Cashier
Dillards
Phoenix, AZ
06.2011 - 07.2014
- Proactively acknowledged, greeted, and assisted customers in the store
- Offered customers with exemplary and timely service
- Provided accurate product information
- Served multiple customers, discovered their needs, and made recommendations to generate sales
- Recommended alternative purchase choices
- Maintained working knowledge of store's policies and procedures
- Handled cash, checks, and credit card transactions
- Addressed loss prevention issues immediately.
Education
Pharmacy Tech -
Chandler Community College
Gilbert, AZ06.2009
Skills
- Interpersonal
- Time Management
- Organizational
- Communication
- Typing
- Strong product knowledge
- Conflict resolution
- Problem Solving
- Active listening
- Order Entry
Timeline
Property Management Assistant
Mountain Jay Properties
02.2024 - 07.2024
Small Business Manager
Mind Body and Beyond Wellness Center
06.2020 - 04.2023
Personal Banker
First Convivence Bank
07.2014 - 01.2015
Sales Associate - Cashier
Dillards
06.2011 - 07.2014
Pharmacy Tech -
Chandler Community College
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