Summary
Overview
Work History
Education
Skills
References
Timeline
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Twyla Berry

Akron,OH

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.

Overview

14
14
years of professional experience

Work History

Sr Risk Assistant

Allstate
03.2017 - Current
  • Evaluated and made risk management decisions for multiple lines of insurance
  • Responded to inquiries regarding policy, risk eligibility, and underwriting policies and procedures
  • Reviewed underwriting decisions and suggested process improvements
  • Provided training to support employee development
  • Provided personable and professional assistance to agents in multiple lines of business.
  • Assisted in preparing risk management reports for senior management.
  • Presented recommendations to senior leadership regarding improvements needed for mitigating organizational risks.
  • Assisted in developing training materials related to risk management topics.

Center Manager

European Wax Center
05.2015 - 01.2017
  • Recruited new employees by conducting interviews and orientations for new hires.
  • Maintained accurate records of employee attendance, payroll information and other administrative tasks related to personnel management.
  • Managed day-to-day operations of the center, including staffing, scheduling, budgeting, inventory control and customer service.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Evaluated job performances of team members regularly through feedback sessions.
  • Conducted regular staff meetings to ensure all personnel were properly trained on policies and procedures.
  • Monitored employee attendance records and addressed any issues accordingly.
  • Analyzed customer feedback data to identify areas for improvement in service delivery.
  • Developed strategies to increase sales revenue within the center.
  • Provided guidance to team members on how to handle difficult customer situations while maintaining excellent customer service levels.
  • Monitored stock levels at the center in order to determine when additional supplies or products should be ordered from vendors.
  • Resolved conflicts between customers and staff members in a professional manner.
  • Participated in networking events with other centers or representatives from corporate headquarters.

Sales Associate

Lane Bryant
01.2011 - 05.2015
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Developed promotional strategies to increase sales volume.
  • Handled customer complaints in a professional manner.
  • Organized stockroom shelves according to size, color or style.
  • Attended weekly team meetings to review performance goals and objectives.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Tracked sales performance metrics to identify trends in market place.

Education

BA in Arts and Science -

The Ohio State University
Columbus, OH

Skills

  • Interpersonal Communication
  • Organizational
  • Problem Solving
  • Time Management
  • Adaptability and Flexibility
  • Customer Service
  • Data Interpretation
  • Effective Communication

References

Available upon request.

Timeline

Sr Risk Assistant

Allstate
03.2017 - Current

Center Manager

European Wax Center
05.2015 - 01.2017

Sales Associate

Lane Bryant
01.2011 - 05.2015

BA in Arts and Science -

The Ohio State University

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Twyla Berry