Twyla Courtney

Highly motivated sales professional with extensive customer service and sales experience

• Outgoing sales professional with a track record of providing exceptional customer service, retaining clients, increasing sales by 75% over the course of a year.
• Directly responsible for overseeing and operating a small massage studio
• Building relationships and meeting each client with warmness and care is priority.
• Daily tasks include bookkeeping, marketing, creating invoices, providing a safe and clean space for massage clients, maintaining relationships with clients, and making sure that I am always in compliance with all state and local health codes, ensuring guests are greeted with open arms and providing a relaxing professional experience

• Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
• Contributed to a positive atmosphere within the home setting by engaging in meaningful conversations and recreational activities with patients.
• Coordinated healthcare appointments for patients, ensuring timely access to necessary medical services.
• Assisted patients with physical therapy exercises, promoting improved mobility and overall health outcomes.
• Served as a dedicated advocate for patient needs when interacting with healthcare professionals or insurance companies.
• Facilitated open communication between family members and healthcare providers, fostering collaborative decision-making regarding patient care.
• Demonstrated adaptability in responding to changing patient conditions or requirements while maintaining continuity of care services.
• Ensured safety and comfort for patients through meticulous attention to detail in administering medications, hygiene assistance, and mobility support.
• Collaborated closely with interdisciplinary healthcare teams, integrating recommendations from professionals into comprehensive patient care plans.
• Improved patient care by developing personalized care plans and maintaining detailed records of daily activities.
• Supported patient nutrition by preparing healthy meals based on dietary restrictions and preferences.
• Increased independence for patients with mobility limitations by providing appropriate assistive devices and home modifications.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Provided safe mobility support to help patients move around personal and public spaces.
• Assisted patients with self-administered medications.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
• Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
• Assisted with daily living activities, running errands, and household chores.
• Transported clients to and from medical appointments with safety and efficiency.
• Handled incoming mail, bills and invoices and completed appropriate actions.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.
• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
• Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
• Guided patients to restroom to support bladder and bowel relief requirements.
• Laundered items, changed sheets and made bed to keep patients' bedroom clean.
• Maintained entire family's schedule and organized events.
• Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
• Entrusted to handle confidential and sensitive situations in professional matter.
• Recorded status and duties completed in logbooks for management.
• Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
• Coordinated with external healthcare services to arrange necessary patient treatments, ensuring continuity of care.

• Analyzing, consulting and performing massage treatments in a professional and comfortable setting, recording client intake information, soap notes, and retaining clients, providing homework including stretches and breathing techniques
• Directing all efforts towards member satisfaction
• Performing 30-, 60-, 90- and 120-minute-deep tissue, sports, prenatal and Swedish, cranio sacral, massages and energy work, ensuring that the room is cleaned after each treatment and at the end of each shift
• As an esthetician, I would gladly greet, analyze, consult and perform facials and body treatments in a professional and comfortable manor
• I was responsible for keeping soap notes for each client regarding skin concerns, changes and improvements
• Making sure to provide a clean space, disinfecting/sanitizing tools
• I was very knowledgeable about all products and enjoyed sharing product knowledge with my clients while increasing sales
• As the first point of contact for all customers of our spa I would welcome customers, offer tea or water, answer phones, receive and deliver mail, input client data, sell memberships, and assist with maintaining and ordering office supplies

I am very proud to be able to say that I was a part of the incredible team who helped open the Hotel Andaluz

• I began as a pbx operator directing calls for guests and employees
• I quickly moved into housekeeping, where I soon became housekeeping supervisor because of my hard work, dedication and creativity
• I took the initiative to create a pillow inventory to help keep various styles of pillows organized and accounted for
• I also made sure to have all material safety data sheets available and accessible
• As supervisor of housekeeping, was responsible for assigning housekeeping tasks to staff and inspecting work to ensure that prescribed standards of cleanliness were met
• Scheduling staff shifts and organizing replacements as required
• Investigating and addressing complaints regarding poor housekeeping services
• Providing training for the housekeeping staff
• Regularly taking inventory of cleaning supplies and ordering stock as needed
• Issuing cleaning supplies and equipment for housekeeping staff as needed
• Screening housekeeping applicants and recommending promotions, transfers, and dismissals
• Performing various cleaning duties in instances of staff shortages and making sure to plan team building events such as a Christmas dance party to keep our team connected and provide employee incentives
• I decided that I would like to have more guest interaction, so I applied for the bartending position in the lobby
• As a bartender, my duties were: Identification and age requirements of customers, Mixing traditional and creative cocktails, Process payment from customers, cleaning glasses and bar utensils, I would make suggestions based on customer tastes and preferences, record and balance cash receipts and prepare cash deposits, open and maintain tabs throughout their shift and build a rapport with regular customers to create a positive atmosphere