Summary
Overview
Work History
Education
Skills
Timeline
Generic

Twyla Luckett

Milwaukee

Summary

Office Support Assistant with proven expertise at Milwaukee County, skilled in maintaining data integrity and drafting legal documents. Recognized for delivering exceptional customer service and strong analytical skills. Focused on ensuring compliance with legal standards while enhancing operational efficiency. Committed to building positive client relationships and providing comprehensive support.

Overview

25
25
years of professional experience

Work History

Office Support Assistant

Milwaukee County
Milwaukee
01.2023 - Current
  • Executed clerical tasks in KIDS/WIKIDS database and e-filed legal documents.
  • Maintained sensitive and confidential information to ensure data integrity.
  • Uploaded documents into electronic filing system to comply with Federal and State laws.
  • Drafted standard legal documents for attorneys and assembled pleadings for parties.

Church Secretary

Leadership M.B. Church
Milwaukee
01.2000 - Current
  • Recorded and maintained financial fundings for church operations.
  • Managed phone communications, including answering calls and checking voicemail.
  • Coordinated mailing of invitations for all church programs.
  • Organized community food drives to support homeless population.
  • Initiated client referrals to Milwaukee's Women Center, 211, and Sojourner Truth House.

FSET Case Manager

Milwaukee Employment Training
Milwaukee
01.2020 - 01.2023
  • Delivered comprehensive case management services to community program participants facing employment and housing challenges.
  • Collaborated with homeless shelters, providing resources to families for stable housing solutions.
  • Conducted job readiness assessments to support program participants in securing employment and training opportunities.
  • Partnered with community outreach teams to address challenges faced by residents in Homeless Encampments.

Utility Specialist

Community Advocates
Milwaukee
01.2018 - 01.2019
  • Assisted customers with appointment scheduling for EA applications via phone calls.
  • Provided resources and referrals to homeless prevention programs, facilitating stable housing acquisition.
  • Conducted onsite orientations at senior living homes and various shelters.
  • Engaged with clients through phone, in-person meetings, or mail to assess program eligibility.
  • Supported tenants and landlords in securing and maintaining rental agreements and addressing evictions.

Office Assistant

YWCA Southeast Wisconsin
Milwaukee
01.2012 - 01.2015
  • Greeted visitors upon entry, assessed purpose of visit, and escorted to designated locations.
  • Operated telephone switchboard to answer, screen, and forward calls while providing information.
  • Scheduled appointments and maintained updated calendars for efficient time management.
  • Transmitted documents and information to customers via computer, mail, or facsimile machine.

Receptionist

Manpower
Milwaukee
01.2006 - 01.2012
  • Operated telephone switchboard to screen, forward calls, and provide information.
  • Greeted customers upon entry to establish welcoming environment.
  • Assisted customers in resolving complaints and providing necessary information.
  • Scheduled appointments while maintaining and updating appointment calendars.

Education

Diploma -

Riverside University High School
Milwaukee, WI
01.1998

Skills

  • Effective speaking
  • Listening skills
  • Exceptional customer service
  • Analytical thinking
  • Comprehension skills

Timeline

Office Support Assistant

Milwaukee County
01.2023 - Current

FSET Case Manager

Milwaukee Employment Training
01.2020 - 01.2023

Utility Specialist

Community Advocates
01.2018 - 01.2019

Office Assistant

YWCA Southeast Wisconsin
01.2012 - 01.2015

Receptionist

Manpower
01.2006 - 01.2012

Church Secretary

Leadership M.B. Church
01.2000 - Current

Diploma -

Riverside University High School

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