Summary
Overview
Work History
Education
Skills
Timeline
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Twyla miller

Swansea,IL

Summary

Dedicated professional with a strong background in transportation and customer service, notably with Harmony EMGE District 175. Proven ability to ensure safety and compliance while fostering positive relationships. Skilled in route planning and effective communication, enhancing student experiences and operational efficiency. Committed to maintaining high standards and promoting a positive environment.

Overview

19
19
years of professional experience

Work History

School Bus Driver/ Office Assistant

Harmony EMGE District 175
02.2020 - Current
  • As a school bus driver with District 175, I maintain records of pre-trip inspections and mileage logs for the vehicle I'm driving.
  • Developed relationships with students, parents, colleagues, and administrators to support rapport and communication.
  • Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
  • Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
  • Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
  • Created turn-by-turn directions and assisted in creating routes for the bus fleet.
  • Logged Mileage for bus fleet to assist in yearly documentation.
  • Answering phones to assist parents and other staff in transportation related needs.
  • Assisted with daily routing needs during summer hours.
  • Basic Excel knowledge to assist with paperwork.
  • Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
  • Assisted in emergency preparedness drills, demonstrating appropriate evacuation procedures to students and staff members.
  • Identified driver training needs to make recommendations to manager.
  • Developed tailored training programs for individual drivers, addressing specific areas of improvement.
  • Evaluated driver performance through ride-alongs, providing constructive feedback for continuous improvement.
  • Facilitated effective communication between drivers, dispatchers, and management, promoting a cohesive team environment.
  • Enhanced driver safety by conducting thorough training sessions on defensive driving techniques.
  • Taught drivers how to drive, shift and back up buses.
  • Maintained accurate records of driver certifications, licenses, endorsements, and other required documentation for regulatory compliance purposes.
  • Established a positive learning environment, fostering open communication between trainers and trainees.

School Bus Driver

Belleville Township High School District 201
11.2017 - 02.2020
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
  • Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
  • Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.

Assistant Manager

Dominos's Pizza
10.2016 - 10.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Customer Care Representative

Auffenberg Dealer Group
03.2016 - 10.2016
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Navigated multiple computer systems and applications to find information.
  • Utilized CRM systems to accurately track customer interactions and update account information.

CNA

Addus Home Health Care
08.2012 - 12.2013
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Staff

Keystone Event Staffing
11.2006 - 12.2010
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Established positive relationships with customers and other staff members.
  • Responded sensitively and competently to service customers with diverse cultural backgrounds.
  • Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Education

Associate of Arts -

South Western Illinois College

Certified Nurses Aide - Nurses Aide

South Western Illinois College
Belleville, IL
03-2010

GED -

South Western Illinois College
Belleville, IL
02-2009

Skills

  • Dependable and reliable
  • Effective communication skills
  • Safety-focused
  • Safe driving practices
  • Customer service
  • Positive attitude
  • Time management
  • Data entry
  • File organization
  • Driver assessment
  • Maintaining compliance
  • Route planning

Timeline

School Bus Driver/ Office Assistant

Harmony EMGE District 175
02.2020 - Current

School Bus Driver

Belleville Township High School District 201
11.2017 - 02.2020

Assistant Manager

Dominos's Pizza
10.2016 - 10.2017

Customer Care Representative

Auffenberg Dealer Group
03.2016 - 10.2016

CNA

Addus Home Health Care
08.2012 - 12.2013

Staff

Keystone Event Staffing
11.2006 - 12.2010

Associate of Arts -

South Western Illinois College

Certified Nurses Aide - Nurses Aide

South Western Illinois College

GED -

South Western Illinois College

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