Twyla Norton
Summary
Professional with deep expertise in maintaining cleanliness and order in hospitality environments. Ensures high standards in all tasks, emphasizing teamwork and adaptability to meet changing needs. Skilled in time management, attention to detail, and customer service. Known for reliability and strong commitment to achieving results.
Experienced with maintaining high standards of cleanliness and organization in guest rooms. Utilizes effective time management and attention to detail to ensure guest satisfaction. Track record of reliable teamwork and flexibility in meeting dynamic needs.
Overview
10
10
years of professional experience
Work History
Housekeeping Room Attendant
Aimbridge Hospitality/Springhill Suites
12.2023 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all surfaces, wiped down cabinets, and swept and mopped floors
- Slid beds, sofas, and other furniture aside to wipe down and remove dust and dirt from hard-to-reach areas.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Sorted, laundered and put away various laundry items.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Reduced lost items reports by carefully checking rooms for left-behind belongings and returning them to front desk.
- Ensured high levels of cleanliness and hygiene by regularly disinfecting bathrooms and surfaces, contributing to healthy environment for guests.
HOUSEKEEPING/EVS Attendant
HCA Houston Healthcare Kingwood
02.2015 - 08.2016
- Deep Cleaning Bathrooms And Rooms Making Beds,Waxing Floors,Daily Cleanings
- Delivered exceptional customer service while interacting with guests during daily duties, fostering positive impressions of the facility.
- Contributed to facility-wide sustainability initiatives by practicing energy-efficient cleaning methods and utilizing eco-friendly products when possible.
- Collaborated with housekeeping staff to maintain clean, organized spaces throughout the facility.
- Promoted a safe environment through proper disposal of hazardous materials and adhering to safety guidelines.
- Moved furniture and other objects to perform adequate cleaning.
Supervisor
SWISSPORT CABIN CLEANING
09.2016 - 05.2021
- Checking All Equipment That's Aircraft Required To Do A Proper Clean And Security Check On All Aircraft's
- Monitor Work Performed By Agent's
- Aided Agent's That Needed Extra Support
- Doing Inventory Of Supplies And Equipment And Notifying Management For Replacements, Gather And Provide Information Daily, Including Scheduling
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Supervisor
FENIX AIRCRAFT SECURITY/CABIN CLEANING
05.2021 - 11.2021
- Aided And Assembled Security Checks On Aircraft's ,Monitor Agents While Performing Security Checks,Supported Agents Going Behind Them Making Sure Nothing Is Left Behind
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
LEAD SALES ASSOCIATE
DOLLAR GENERAL
04.2023 - 12.2023
- Handling Daily Reports
- Counting Money Till's And Ending Till's
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Performed inventory control procedures to manage stock.
- Trained, coached, and mentored new sales associates for maximum performance.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Developed and maintained knowledge of current sales and promotions.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Trained new employees on customer service, money handling and organizing strategies.
Education
High School Diploma -
HUMBLES HIGH SCHOOL
1700 Wilson Rd Humble Tx 7733805-2012
Skills
- Customer service
- Guest relations
- Chemical handling
- Supply inventory management
- Chemical safety knowledge
- Health and safety
- Inventory management
- Hospitality standards knowledge
- Guest service and support
- Teamwork and collaboration
- Team support and collaboration
- Problem-solving
- Organizational skills
- Work planning and organization
- Heavy lifting
- Cleaning bathrooms
- Retail floor stocking
- Goal oriented
- Training and mentoring
- Staff management
Awards And Acknowledgements
- Time management
- Works well under pressure
- Self-direct
- Customer service
Timeline
Housekeeping Room Attendant
Aimbridge Hospitality/Springhill Suites
12.2023 - Current
LEAD SALES ASSOCIATE
DOLLAR GENERAL
04.2023 - 12.2023
Supervisor
FENIX AIRCRAFT SECURITY/CABIN CLEANING
05.2021 - 11.2021
Supervisor
SWISSPORT CABIN CLEANING
09.2016 - 05.2021
HOUSEKEEPING/EVS Attendant
HCA Houston Healthcare Kingwood
02.2015 - 08.2016
High School Diploma -
HUMBLES HIGH SCHOOL
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