Twyla White
Oklahoma City,OK
Summary
Detail-oriented and proactive professional with a passion for facilitating necessary medical support for patients through obtaining authorizations, scheduling procedures, and coordinating paperwork. Excellent relationship-building skills, a hardworking nature, and an adaptable approach. Proficient in Epic. Organized and dependable candidate who excels at managing multiple priorities with a positive attitude. Willing to take on additional responsibilities to meet team goals. Seeking a full time position that offers professional challenges where interpersonal skills, excellent time management, and problem-solving abilities can be utilized. Eager to secure an Mid-level Patient Representative position and contribute to the team's achievement of company goals. Detail-oriented team player with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Medical Office Scheduler
Mercy Hospital Oklahoma City
05.2023 - 08.2024
- Increased customer service success rates by quickly resolving issues
- Followed detailed directions from management to complete daily paperwork and computer data entry
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Proofread and edited documents for accuracy and grammar
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Patient Service Representative
St. Anthony's/ United Healthcare
12.2019 - 05.2023
- Took copayments and compiled daily financial records
- Handled customer service inquiries in person, via telephone and through email
- Developed and implemented customer service policies and procedures
- Built and maintained positive working relationships with patients and staff
- Resolved customer complaints using established follow-up procedures
- Facilitated communication between patients and various departments and staff
- Resolved billing inquiries and disputes in a timely fashion
- Used Epic to schedule appointments
- Offering simple, clear explanations to help clients and families understand hospital policies and procedures
- Recommended service improvements to minimize recurring patient issues and complaints
- Entered patient demographic and insurance data into the electronic medical record system
- Balanced deposits and credit card payments each day
- Provided exceptional customer service to patients, answering questions and addressing concerns
- Verified insurance eligibility and coverage for patients
- Provided excellent customer service to patients and medical staff
- Managed patient registration process, confirming data accuracy and completeness
- Greeted and assisted patients with check-in procedures
- Engaged with patients to provide critical information
- Assisted patients in filling out check-in and payment paperwork
- Made sure the Hospital stayed in compliance with Medicare
- Collected signatures from inpatients regarding their Medicare Patients bill of rights
- Follow-up calls made to Patients regarding their Patients bill of rights
- Registering Patients in the E.R Department
- Providing Patients options regarding paying their Copayment to E.R visit.
Office Administrative Assistant
Bodyworx Physical Therapy
12.2015 - 12.2019
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Provided clerical support to company employees by copying, faxing, and filing documents
- Authored business documents to organize and emphasize information quickly and effectively
- Created and updated records and files to maintain document compliance
- Identified communication channels to set a roadmap to distribute information
- Sorted, opened, and routed mail and deliveries to meet business requirements
- Set up conference rooms, technology, and materials to facilitate meetings
- Recorded and tracked operational expenses to identify and eliminate wasteful spending
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Maintained office supplies inventory by checking stock and ordering new supplies
- Managed accounts payable and receivable to gain a better sense of overall financial stability and liquidity
- Responded to inquiries from callers seeking information
- Routed business correspondence, documents, and messages to correct departments and staff members.
Education
High School Diploma -
Star Spencer High School
Spencer, OK05.1987
Skills
- Insurance Information Collection Payment Collection
- Medical Insurance Demographics Information
- 10 Plus Years with Epic Outpatient an Scheduling
- Computer Skills (Epic 10 Plus Years
- Patient Registration
- Patient Engagement
- Patient Scheduler for 36 Plus Provider
- Medical Services Administration
- Clinical Data Entry
- HIPAA Compliance
- Patient Intakes
- Patient Administering
- Benefits Explanations
- Insurance Form Processing
- Financial Needs Determination
- Insurance Verification
- Creative Solutions
- Educate Patients
- Billing Issue Resolution and Support Health
- Information Access Management Outpatient Care
- Counseling and Guidance
- Verifying Eligibility
- Patient Appointment Management Informed Consent
- Clerical and Filing Support
- Registration Requirements
- Professional Bedside Manner
Accomplishments
- Documented and resolved which led to Patients appointments.
- Achieved multiple exceptional customer service accolades.
- Garnered numerous awards for exceptional call handing speed.
- The Compassionate Caregiver Award
- The Team Player Award
- The Above and Beyon Award
Additional Information
Highly organized professional with experience in medical front office operations. Skilled in providing excellent customer service, data entry and patient intake. Adept at accurately entering patient information into the computer system, managing patient appointments and verifying insurance eligibility. Committed to maintaining HIPAA compliance and safeguarding sensitive information. Highly motivated professional with experience providing exceptional customer service in a healthcare setting.
Timeline
Medical Office Scheduler
Mercy Hospital Oklahoma City
05.2023 - 08.2024
Patient Service Representative
St. Anthony's/ United Healthcare
12.2019 - 05.2023
Office Administrative Assistant
Bodyworx Physical Therapy
12.2015 - 12.2019
High School Diploma -
Star Spencer High School
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