TWYLAH ROBERTSON
Iowa Park,TX
Summary
Detail-oriented Warranty Administrator with a well-coordinated and proactive approach to verifying information, following up with manufacturers and solving customer concerns. Excellent multitasking and communication skills. Offering 7 years of related experience.
Overview
11
11
years of professional experience
Work History
Warranty Administrator
Bruckner Truck Sales
12.2016 - Current
- Review warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Process claim paperwork and followed up on missing information to complete processing.
- Monitor factory recalls and announcements to stay on top of changes.
- Maintain detailed service and customer records.
- Complete customer invoices
- Assist answering phone and working with customers
- Create sublets when necessary
- Assist with balancing tech time when necessary
Administrative Assistant
The Richeson Group
11.2012 - 12.2016
- Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restock supplies and placed purchase orders to maintain adequate stock levels.
- Execute record filing system to improve document organization and management.
- Schedule office meetings and client appointments for staff teams.
- Receive and sort incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Develop and update spreadsheets and databases to track, analyze, and report on performance and sales data.
- Sort and distribute office mail and record incoming shipments for corporate records.
- Manage filing system, enter data and complete other clerical tasks.
- Manage phone and email correspondence and handle incoming and outgoing mail and faxes.
- Manage paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Create and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interact with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Open and properly distributed incoming mail to promote quicker response to client inquiries.
- Process customer orders accurately and within agreed timeframes to meet service standards.
- Restock supplies and placed purchase orders to maintain adequate stock levels
Education
No Degree - Basics Computer Skills
Ranger College
Ranger, TX01.2004
High School Diploma -
Megargel High School
Megargel, Texas05.1983
Skills
- Office Abilities: Office copier, fax machine, 10 key, Internet experience MS Word and Excel, Outlook Express, Proof reading, editing, answering phones, mailing and UPS machine Software experience in Excede, CDK, Asist in Truck Driver Portal, and Interact
Timeline
Warranty Administrator
Bruckner Truck Sales
12.2016 - Current
Administrative Assistant
The Richeson Group
11.2012 - 12.2016
No Degree - Basics Computer Skills
Ranger College
High School Diploma -
Megargel High School
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