TWYLA L. DENNISON
Jacksonville,FL
Summary
To obtain a position that leverages extensive experience in administrative support, fee assistance programs, and child development services, with the opportunity to contribute to the success of military childcare programs.
Overview
9
9
years of professional experience
Work History
Operations Clerk NF2 - Child Youth Programs (PART-TIME 30hrs)
Child Youth Programs
07.2022 - Current
- Prepared and maintained assigned reports, correspondence, and statistical and financial data pertaining to components within CYP (e.g., CDC, FCC, SAC, YP, USDA)
- Ensure child registration and enrollment paperwork is complete and current
- Ensure that all USDA food program records are accurate, up-to-date, and readily available
- Prepares necessary daily, weekly, and monthly reports in compliance with reporting policies and procedures
- Notifies supervisor of any discrepancies and informs supervisor of any issues/ problems that cannot be resolved
- Assists with distribution of information to FCC providers regarding training schedules, certification process, application status, and USDA reporting requirements
- Take telephone calls and respond to inquiries, referred calls to supervisor or other personnel when appropriate
- Perform assigned resource and referral duties and assists in maintaining current waiting list
- Ensure collection of payment from patrons, notified management of any delinquent accounts
- Complete daily activity reports and ensure proper deposit of funds in accordance to cash handling procedures
- Responsible for monitoring all supplies and resources.
Customer Care Coordinator (FULL-TIME 40hrs)
Enterprise Holdings
07.2021 - 04.2022
- Provided superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
- Answered incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
- Continuously build knowledge and skills, pursued on the job training and development opportunities and any company sponsored classroom training
- Met Management quotas for customer satisfaction and ensured accurate processing of transactions.
Operations Clerk NF2 - Child Youth Programs (FULL-TIME 40hrs)
07.2018 - 03.2021
- Managed administrative tasks including report preparation, correspondence, and financial data for child and youth programs
- Ensured accuracy of child registration and enrollment paperwork, verifying documents related to eligibility and family income for fee determination
- Maintained office files and records
- Provided front desk coverage, ensures children/youth/teens are logged in and out of the facility, and informed and answered questions regarding programs and services, patron financial obligations, waiting lists, events, and policies and procedures
- Assists with dissemination of information to families, staff, and volunteers regarding training schedules, certification process, application status, and registration and reporting requirements
- Resolved payment discrepancies and payment issues in a timely matter.
Events Admin Assistant (FULL-TIME 40hrs)
San Diego Marriott Marquis
02.2017 - 01.2018
- Managed administrative support functions, including report preparation and handling event-related correspondence
- Worked to meet customer needs at meetings and events and assists in growing event revenues
- Conducts daily walk-through of banquet floor to drive client satisfaction and maintain quality standards
- Assisted other departments when needed to ensure optimum services to guests
- Entered and retrieved information contained in computer to update records, files, reservations, and answer inquiries from guests
- Maintained cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
Guest Service Lead (FULL-TIME 40hrs)
Marriott Del Mar
10.2016 - 02.2017
- Provided exceptional service to guest, and managed financial reports, including room sales and inventory
- Organize and coordinate group check-in/pre-registration procedures
- Anticipated sold-out situations, identified how many rooms were over-committed; obtain alternative accommodations for guests with reservations
- Ran and checked daily reports/contingency lists
- Answered, recorded, and processed all guest, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction.
Guest Services Supervisor (FULL-TIME 40hrs)
Pier South Resort
07.2015 - 08.2016
- Assisted management in training, evaluating, counseling, motivating and coaching employees; served as a role model and first point of contact
- Developed/maintained positive working relationships; supported teams to reach common goals; listened and responded appropriately to employee concerns
- Followed company policies and procedures; reported accidents, injuries, and unsafe work conditions to manager
- Handled guest check-ins, financial transactions, and resolved guest discrepancies in a timely manner
- Set up accurate accounts for each guest according to their requirements.
Education
Bachelor of Science in Hotel and Restaurant Management -
Northern Arizona University
Flagstaff, AZ12.2016
Skills
- Microsoft Office
- Operational Excellence
- Scheduling appointments
- Filing systems
- Maintaining records
- Schedule Management
- Documentation processing
- Problem-Solving
- Time Management
- Reliability
- Excellent Communication
- Task Prioritization
- Document Review
Timeline
Operations Clerk NF2 - Child Youth Programs (PART-TIME 30hrs)
Child Youth Programs
07.2022 - Current
Customer Care Coordinator (FULL-TIME 40hrs)
Enterprise Holdings
07.2021 - 04.2022
Operations Clerk NF2 - Child Youth Programs (FULL-TIME 40hrs)
07.2018 - 03.2021
Events Admin Assistant (FULL-TIME 40hrs)
San Diego Marriott Marquis
02.2017 - 01.2018
Guest Service Lead (FULL-TIME 40hrs)
Marriott Del Mar
10.2016 - 02.2017
Guest Services Supervisor (FULL-TIME 40hrs)
Pier South Resort
07.2015 - 08.2016
Bachelor of Science in Hotel and Restaurant Management -
Northern Arizona University
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