Twylia Williams
Longwood,FL
Summary
Results oriented and versatile Facilities Management Professional with a proven track record of account administration and organization alongside negotiating favorable contracts. Skilled in tenant retention, financial reporting, and portfolio management, with a strong commitment to driving profitability and delivering exceptional Facility Management Services.
Overview
10
10
years of professional experience
Work History
Assistant Facility Manager
EMCOR Facilities Services
11.2023 - Current
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Conducted inspections of facility grounds, external structure, systems, and equipment.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Handled Client relations by addressing complaints and concerns quickly to promote facility satisfaction.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
PROPERTY ADMINISTRATOR
Jones Lang Lasalle
05.2022 - 11.2023
- Managed Portfolio 8M SqFt
- Implemented a tenant retention program that resulted in a 25% decrease in tenant turnover and a 15% increase in rental income within the first year
- Worked closely with Property manager and various departments to meet delivery goals
- Negotiated and secured a vendor contract for property maintenance services, resulting in a 20% reduction in maintenance costs and a 10% increase in tenant satisfaction.
- Streamlined the maintenance and repair process, reducing response times by 20% and improving tenant satisfaction by 15%.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
FACILITY COORDINATOR - CITRIX SYSTEMS
Jones Lang LaSalle Americas
06.2019 - 05.2022
- Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment
- Yardi/ Corrigo Management/CMMS Systems
- Served as point of contact for internal and external customers seeking support and information
- Communicated with general managers and facility teams regarding upcoming repairs and projects
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment
- Updated tracking system monitoring facilities-related materials, supplies and equipment
- Assisted with meetings and conference room reservations
- Built relationships with vendors and contractors to support timely and cost-effective services
- Scheduled, coordinated, and supervised all facility-related tasks and activities to monitor performance
- Maintained facility grounds, equipment, and safety compliance
- Created and implemented operational policies, processes, and procedures to keep facilities running smoothly.
RECEPTIONIST ADMINISTRATOR
Towne Properties
10.2014 - 06.2019
- Handled complaints and questions, and re-directed calls to other team members
- Fulfilled customer requests such as Architectural Design Request and Homeowner Association (HOA) Regulations
- Answered incoming calls, directing clients to individuals addressing specific needs
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession
- Yardi Management Systems
- Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
Education
Business Administration -
Shaw University
Raleigh, NCSkills
- CMMS Systems (Yardi, Corrigo Building Engines Zendesk - Lease Input)
- Vendor Relationship Management
- Property Management Expertise
- Tenant Relationship Management
- Building Operations
- Maintenance and Repair Coordination
- Managing Work Orders
- IMP Training Coordinator / DSI Rollout
Languages
Spanish
Limited Working
Timeline
Assistant Facility Manager
EMCOR Facilities Services
11.2023 - Current
PROPERTY ADMINISTRATOR
Jones Lang Lasalle
05.2022 - 11.2023
FACILITY COORDINATOR - CITRIX SYSTEMS
Jones Lang LaSalle Americas
06.2019 - 05.2022
RECEPTIONIST ADMINISTRATOR
Towne Properties
10.2014 - 06.2019
Business Administration -
Shaw University
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