TWZONDRIA JOHNSON
Portsmouth,VA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Referral Management Clerk
Portsmouth Naval Medical Center
02.2020 - Current
- Scheduled appointments with specialists on behalf of clients.
- Verified insurance benefits and eligibility for various procedures before referring clients.
- Built professional relationships with service providers.
- Verified insurance benefits and eligibility for [Type] procedures before referring clients.
- Collected and verified completeness of intake and enrollment screening packets for facility.
- Trained new employees on referral management procedures and best practices, contributing to overall team productivity.
- Reduced errors in referral documentation by implementing strict review procedures before submission.
- Assisted healthcare providers in navigating complex insurance requirements related to specialty care services.
- Expedited urgent referrals when necessary, promoting timely access to critical care services for high-risk patients.
- Maintained accurate records of referrals, ensuring smooth communication between healthcare providers.
Medical Records and Health Information Technician
Chkd - The King's Daughters
11.2007 - 11.2018
- Enhanced patient care by accurately organizing and maintaining medical records and health information.
- Streamlined record-keeping processes for increased efficiency in retrieving crucial patient information.
- Assisted healthcare providers with timely access to accurate medical records, contributing to better patient outcomes.
- Ensured compliance with HIPAA regulations through diligent management of confidential patient data.
- Implemented electronic health record systems, improving the accessibility and organization of medical documentation.
- Collaborated with healthcare professionals to ensure accurate documentation of patient conditions and treatments.
- Trained fellow technicians on best practices for managing health information, fostering a high-performance team environment.
- Analyzed complex medical records to identify discrepancies in accuracy and completeness.
- Supported medical staff by providing organized and accurate medical records.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Reviewed charts and flagged incomplete or inaccurate information.
- Printed and photocopied documents to provide patients with copies of medical records.
- Maintained patient records in compliance with security regulations.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Scanned and uploaded medical records into electronic medical records system.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Assisted in training new staff on medical record processing and filing procedures.
- Input data into computer programs and filing systems.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Assisted in preparation of medical reports for external parties.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
Education
High School Diploma -
Phoebus High School
Hampton, VASkills
- Pre-authorizations
- Data entry proficiency
- Prospecting
- Insurance Verification
- Medical terminology knowledge
- Database Management
- Physician Authorizations
- Strong Organization
- Referral Coordination
- Follow-up skills
- Data Entry
- Documentation Review
- Electronic Recordkeeping
- Medical Terminology
- Multitasking
- Customer Service
- Patient Health Information Access
- Computer Proficiency
- Analytical Thinking
- Maintaining Financial Records
- Administrative Support
- Attention to Detail
- HIPAA Compliance
- Cash Handling
- Team Collaboration
- Patient Referral
- Medical Records Maintenance
- Office Management
- Outpatient Procedures
Medical Billing and Coding
24.9 CEUs Medical Billing and Coding Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Referral Management Clerk
Portsmouth Naval Medical Center
02.2020 - Current
Medical Records and Health Information Technician
Chkd - The King's Daughters
11.2007 - 11.2018
High School Diploma -
Phoebus High School
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