Txema Palacio
Milford ,Connecticut
Summary
Dynamic professional with a proven track record at Apple Inc., excelling in problem-solving and teamwork. Demonstrated ability to exceed customer expectations and achieve sales targets through exceptional technical support and relationship building. Skilled in operating system support and front-end development, adept at adapting to new challenges and environments.
Overview
11
11
years of professional experience
Work History
Expert
Apple Inc.
11.2017 - 04.2024
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Collaborated with team members to consistently achieve sales targets and exceed customer expectations.
- Consistently placed in the top 10 sales representatives among a team of 200+.
- Achieved over $1.,000,000 in sales.
University Lab Technician
Quinnipiac University
08.2013 - 05.2016
- Maintained clean, organized workspace to promote a positive learning environment for all users.
- Handled lab equipment, cleaned keyboards, monitors, and disk drives.
- Ensured smooth operation of lab, effectively managing equipment inventory and usage.
Education
Bachelor of Arts - Game Design & Development
05.2016
Associate of Arts - Digital Media
05.2013
Skills
- Teamwork and Collaboration
- Problem-Solving
- Critical Thinking
- Relationship Building
- Operating System Support
- Object-Oriented Programming - C#
- Front-End Development
Languages
Spanish
Native or Bilingual
Timeline
Expert - Apple Inc.
11.2017 - 04.2024
University Lab Technician - Quinnipiac University
08.2013 - 05.2016
Quinnipiac University - Bachelor of Arts, Game Design & Development
College of Westchester - Associate of Arts, Digital Media
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