Txong Moua
Anchorage,AK
Summary
Experienced with client assessments, care plan development, and crisis intervention. Utilizes strong organizational skills to manage multiple cases effectively. Knowledge of maintaining detailed case documentation and ensuring timely communication with stakeholders.
Overview
14
14
years of professional experience
Work History
Assistant Case Manager 1
Alaska Native Medical Center
04.2023 - Current
- Safeguarded patient privacy by adhering to HIPAA regulations during all aspects of case management activities.
- Attended regularly scheduled case management and staff meetings.
- Supported Case Managers in monitoring clients'' progress towards goals, adjusting plans as needed for optimal results.
- Collaborated with multidisciplinary teams for comprehensive client support and care coordination.
Warehouse Operator
Medline
08.2016 - 09.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Operated equipment while observing standard safety procedures.
- Maintained clean, orderly work environment free of hazards.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Used forklifts and pallet jacks to relocate products.
Dairy Clerk
Fred Myer
06.2012 - 11.2015
- Restocked cases with new merchandise and removed expired items for proper disposal.
- Handled large dairy section by maintaining section cleanliness, product rotation and displays.
- Labeled and inventoried department merchandise.
- Elevated overall store presentation by routinely cleaning shelves, refrigeration units, and other fixtures within the dairy department.
- Enhanced customer loyalty through attentive assistance and knowledgeable product recommendations.
- Demonstrated commitment to quality control by promptly addressing any damaged or expired products found in the dairy section during shifts.
- Trained new dairy clerks on rotation systems, product management and customer service.
- Assisted in maintaining a clean and organized dairy department, ensuring optimal product freshness.
Cashier
BestBuy
02.2011 - 01.2012
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
GED -
Alaska Job Corps Center
PalmerSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Time management skills
Timeline
Assistant Case Manager 1
Alaska Native Medical Center
04.2023 - Current
Warehouse Operator
Medline
08.2016 - 09.2021
Dairy Clerk
Fred Myer
06.2012 - 11.2015
Cashier
BestBuy
02.2011 - 01.2012
GED -
Alaska Job Corps Center
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