Ty Anderson
Chicago,IL
Summary
Dynamic operations and learning & development leader with 10+ years of experience driving team performance, program design, and organizational growth across the healthcare, retail, and beauty sectors. Expert at designing and delivering leadership development programs-including onboarding, emerging leader, and executive readiness-aligned with business strategy. Proven success in recruiting and developing high-performing talent, implementing adult learning frameworks, and measuring program impact. Passionate about equipping current and future leaders to excel in fast-paced, growth environments.
Overview
16
16
years of professional experience
Work History
Practice Manager
Sono Bello Plastic Surgery
Chicago, IL
08.2024 - Current
- Oversee all operational, administrative, and clinical functions for two centers: partner with surgeons, clinical teams, and front-office staff to ensure an exceptional patient experience, and compliance.
- Lead, coach, and develop newly hired leadership staff, clinical staff, and operations staff, utilizing structured onboarding and continuous learning programs that enhance leadership capability, engagement, and retention.
- Collaborate with regional and national leadership to align leadership training initiatives with strategic business objectives and operational standards.
- Conduct performance evaluations, regular feedback sessions, and leadership coaching, resulting in measurable improvements in employee retention and patient satisfaction.
- Under my leadership, my team earned three Diamond Awards, demonstrating excellence in performance.
- Hiring top talent and aligning hiring and onboarding with organizational culture pillars, and performance goals.
- Facilitated communication between medical staff and patients to address concerns.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Managed vendor relationships for supplies and services related to the practice.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
Store Director
UNTUCKit
Nashville, TN
09.2021 - 04.2023
- Directed all aspects of retail operations and led a high-performing team to exceed annual revenue targets, achieving a 36% increase in repeat business, and double-digit YOY growth.
- Delivered consistent coaching and development for store leadership; created individualized learning and advancement plans to strengthen the leadership pipeline, and improve engagement.
- Partnered with HR and talent acquisition to refine recruitment and onboarding processes, ensuring alignment of hiring and training programs with company culture and performance objectives.
- Designed and facilitated team meetings focused on sales performance, customer experience, and operational excellence, applying adult learning methodology and interactive facilitation.
Training Store Director
PetPeople
Nashville, TN
10.2020 - 09.2021
- Served as a leadership development mentor for store managers across the district; designed and delivered training sessions to improve operational execution, sales acumen, and compliance.
- Increased district average daily sales by 9.4% year over year through targeted coaching, data-driven performance management, and leadership capability development.
- Conducted leadership audits, identified skill gaps, and implemented tailored learning solutions to drive consistent performance across locations.
Sales & Education Executive
Murad Skincare
Nashville, TN
08.2017 - 10.2020
- Designed and facilitated in-person and virtual training programs for retail partners and field teams across multiple states, applying adult learning theory and coaching techniques to improve product knowledge, sales strategy, and client engagement.
- Managed training budgets, travel logistics, and ROI tracking to ensure alignment with corporate education goals, and measurable improvements.
- Partnered with regional leaders to assess learning needs, develop training strategies, and deliver measurable performance improvements (+15% sales growth).
- Collaborated with product development to launch new skincare lines aligned with brand vision.
- Developed and implemented training programs for staff on product knowledge and customer service.
Specialist / Senior Skincare Advisor
Sephora
Nashville, TN
04.2010 - 10.2016
- Traveled across multiple markets to train staff for three new store openings.
- Facilitated large-group leadership training for new hires to enhance skills.
- Developed digital learning assets for company's training platform to support onboarding.
- Created certification classes focused on advanced skincare, client experience, and leadership development.
- Served as facilitator and coach for in-store programs, mentoring new advisors and leaders.
- Guided new employees with tailored training materials to ensure effective onboarding.
- Enhanced customer experience and sales performance through targeted coaching sessions.
- Strengthened brand partnerships by developing comprehensive training strategies.
- Assisted in executing promotional events and enhancing customer engagement strategies.
- Participated in ongoing training and compliance activities.
Education
Jacksonville State University
Jacksonville, Alabama, ALSkills
- Leadership development
- Sales management
- Coaching and facilitation
- Talent acquisition strategies
- Learning metrics analysis
- Strategic planning
- Team growth
- Operational leadership
- Staff training facilitation
Timeline
Practice Manager
Sono Bello Plastic Surgery
08.2024 - Current
Store Director
UNTUCKit
09.2021 - 04.2023
Training Store Director
PetPeople
10.2020 - 09.2021
Sales & Education Executive
Murad Skincare
08.2017 - 10.2020
Specialist / Senior Skincare Advisor
Sephora
04.2010 - 10.2016
Jacksonville State University