Tylisha Benson
Las vegas,NV
Summary
Seasoned Auto Claims Adjuster with a 5-year background in preparing insurance claims for vehicle damages. Superb knowledge of resolution and claim settlement procedures. Familiarity with general liability procedures and auto insurance policies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Auto Claims Adjuster Senior
CSAA Insurance Group
12.2021 - Current
- Investigates, evaluates, negotiates and settles auto and property damage claims.
- Handle diary system to systematically review and resolve claims within specified state compliance guidelines.
- Manage inventory of claims.
- Opens claims and acquires required information and loss details from insured, claimant and other involved parties.
- Explains policy, coverage and appropriate course of action (follow-up, status calls, touch base with customer).
- Documents claim files, sends appropriate correspondence and communicates with customers and repair facilities.
- Ensures compliance with specific state regulations, policy provisions and standard operating procedures.
- Arranges, handles and pays repair, rental, towing, total losses and negotiates storage.
- Applies knowledge of estimating standards ranging from minor to moderate complexity.
Auto Claims Adjuster
CSAA Insurance Group
03.2019 - 12.2021
- Claims handling: Process a high volume of non-injury auto claims daily.
- Service, trust & care: Caring for our members, by listening and helping to solve the issues they face.
- Attention to detail: Keep claims organized and moving forward to achieve timely resolution.
- Completing investigations: Gather and understand facts about accidents, make decisions, and determine liability.
- Continual communication: Striving to keep customers informed throughout duration of their claim using various methods; phone, email, other written correspondence.
Quality Assurance Specialist
Sutherland Global Services
09.2017 - 02.2019
- Monitor and review chats and phone calls received by member service representatives(MSRs) from USAA members, auto dealerships, lien holders, and other third parties regarding P&C policies, and associated bills
- Ensure quality standards and being met by MSRs
- That MSRs are providing accurate information regarding policies, billing, and underwriting concerns
- Attend weekly calibrations with quality team to ensure alignment of quality standards
- Attend and lead for site bi-weekly calibrations on technical and compliance performance with client
- Site Complete side-by-side coaching & feedback sessions with team managers regarding their MSRs performance
- Complete side-by-side coaching with MSRs regarding their performance
- Lead compliance and technical trainings with Team managers and MSRs.
Member Services Representative
Sutherland Global Services
03.2017 - 09.2017
- Answer incoming chats from USAA members regarding their P&C policies, and associated bills.
- Explain auto and renters insurance policy coverages to members, and answer all policy related inquiries.
- Update auto and renters policy details according to member's requests, and underwriting procedures.
- Assist with reviewing and explaining member's billing statements.
- Process payments, and refunds for members.
Customer Service Representative
NV Energy
03.2015 - 09.2016
- Answer incoming calls from customers regarding their utility service and bills
- Discuss and offer programs provided by the company that may benefit the customer
- Schedule starting, stopping, or transferring of residential and commercial service
- Setup payment arrangements and discuss billing and payment options with customers
- Update customer account information.
Post Sales Logistics Representative
UPS
10.2012 - 04.2015
- Answer incoming calls from customers, vendors, dispatch and consignees asking to place orders.
- Answer inquiries, and resolve issues with orders via phone, e-mail, and instant message.
- Resolve issues related to orders on Review Board and in RNT (e-mail system)
- Contact and communicate with dispatch regarding jobs/orders.
External Technical Support
UPS
- Resolve technical issues related to UPS Website, and MyChoice for customers via phone
- Answer questions about operation, and usage of UPS Website
- Assist customers with Sign in/Password reset issues
- Walk customers through creating shipments on UPS Website.
Internal Technical Support
UPS
- Resolve technical issues related to employees workstations via phone
- Answer questions and resolve issues regarding installation of internal applications, configuration of workstations, customization of workstations, and usage of assigned products
- Apply diagnostic techniques to identify issues with programs on employee workstations.
Customer Service Representative
UPS
- Answer incoming calls from customers looking to track packages
- Provide information regarding ETAs, and delays
- Assist in rescheduling and making arrangements for deliveries of packages
- Provide information to customers about how to track, and make delivery arrangements for their packages online.
Direct Care Worker
Journeys Community Services
05.2012 - 09.2012
- Work with Adults and Children with Developmental Disabilities and people with mental health histories
- Assist individuals with life goals and supportive living plans in individual's home environment or company ran Group Home
- Assist individuals in gaining social capital and living a life of normalcy.
Technical Support Technician
SITEL
04.2010 - 08.2012
- Resolve all technical issues related to various Apple and Sony Products for customers via phone
- Answer questions about installation, operation, configuration, customization, and usage of assigned products
- Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to resolve issue
- Schedule repair and/or replacement by schedule appointments
- Exceptional listener and communicator, effectively convey information verbally and in writing
- Detail orientated, with ability to effectively prioritize and multitask
- Resourceful team player who excels at building trusting relationships with customers and colleagues
- Proficiency in MS Office Suite, with 48 to 68 WPM typing speed.
Customer Service Representative
Blockbuster
01.2010 - 08.2010
- Interact with customers in person and via phone
- Utilize computerized point of sale system to complete both credit and cash transactions
- Help resolve and set up customer's membership accounts
- Ensure store appearance is in compliance with ongoing marketing programs and products
- Maintain clean and professional environment in tore at all times.
Education
High School Diploma -
Las Vegas Academy Of Int'l Studies Performing And Visual Ar
Las Vegas, NV06.2007
Some College (No Degree) - Psychology
Knoxville College
Knoxville, TNSome College (No Degree) - Hotel, Motel, And Restaurant Management
Northern Arizona University
Flagstaff, AZSkills
- Communication
- Problem solving
- Codes of Conduct
- Customer Service
- Detail-Oriented
- Empathy
- Information Security Awareness
- Insurance
- Payment Handling
- Security Awareness
- Taking Initiative
- Technical Issues
- Ability to Work in a team environment or, independently with little or no supervision
Timeline
Auto Claims Adjuster Senior
CSAA Insurance Group
12.2021 - Current
Auto Claims Adjuster
CSAA Insurance Group
03.2019 - 12.2021
Quality Assurance Specialist
Sutherland Global Services
09.2017 - 02.2019
Member Services Representative
Sutherland Global Services
03.2017 - 09.2017
Customer Service Representative
NV Energy
03.2015 - 09.2016
Post Sales Logistics Representative
UPS
10.2012 - 04.2015
Direct Care Worker
Journeys Community Services
05.2012 - 09.2012
Technical Support Technician
SITEL
04.2010 - 08.2012
Customer Service Representative
Blockbuster
01.2010 - 08.2010
External Technical Support
UPS
Internal Technical Support
UPS
Customer Service Representative
UPS
High School Diploma -
Las Vegas Academy Of Int'l Studies Performing And Visual Ar
Some College (No Degree) - Psychology
Knoxville College
Some College (No Degree) - Hotel, Motel, And Restaurant Management
Northern Arizona University
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