Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ty Birdine

Frisco,TX

Summary

A confident, self-starting leader who can maintain organization and handle communication in a fast paced office. Specialize in handling phone duties and monitoring communication . Exceptional customer service and communication skills verbally over the phone and physical in person. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Responsible, self-motivated work ethic with ability to perform effectively in independent or team environments.

Overview

7
7
years of professional experience

Work History

Health Care Retrieval

Cotiviti Healthcare
McKinney, TX
03.2019 - 06.2023
  • Answer general questions from patients.
  • Follow up with patients on scheduled and/or missed appointments.
  • Greet patients at check in in a warm/friendly manner and schedule appointments at check out.
  • Verify insurance and create/update patients charts accordingly.
  • File insurance claims and work overdue claims to ensure insurance payment in a timely manner.
  • Enter insurance and patient payments into accounts.
  • Created and updated patient records and digital files to maintain current, accurate and compliant documentation.
  • Be warm and engaging on the phones, return phone calls and check voice messages and emails.
  • Adhere to HIPAA standards.
  • Manage marketing programs such as outreach to dental professionals, office contests, promotions, and events.
  • Maintained detailed records of patient health information in Type.
  • Developed strong communication and organizational skills through working on group projects.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Identified issues, analyzed information and provided solutions to problems.

Lead Leasing Consultant

CIP Communities
Lincoln, NE
08.2017 - 04.2019
  • Work with staff members daily in managing the prospect database, ensuring all leads are followed-up with and all communication is recorded in detail on guest cards.
  • Manage personal database of 1,000+ leads.
  • Prepare, schedule, and conduct property viewings.
  • Address and resolve residents' questions, concerns, and complaints in a timely manner.
  • Process applications, conduct credit checks, and negotiate contracts.
  • Inspect property conditions and coordinate maintenance activities.
  • Manage budgets, goal numbers, accounts, and tenant notices.
  • Create and distribute marketing materials to attract new tenants.
  • Obtain surveys from Residents to increase renewals and from prospects to increase leases.
  • Maintain organization and update resident files and records.
  • Manage and facilitate all marketing efforts at the community and offsite events as needed.
  • Work closely with Maintenance Manager to ensure all units are ready for scheduled move-ins, resident satisfaction following maintenance requests, and all vacant units are made ready for prospective residents.
  • Adhere to a varied work schedule, including weekends and occasional after hours for special events.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Greeted clients, showed apartments, and prepared leases.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Communicated effectively with owners, residents, and on-site associates.

Care Assistant

Ms. Mary’s Day Care
Omaha, NE
01.2017 - 01.2018
  • Manage new patient process from the initial call through enrollment.
  • Promote the practice to prospective patients.
  • Handle inbound calls with the goal of increasing business, customer satisfaction, and customer retention.
  • Responsible for meeting goals for enrollment of new patients.
  • Complete financial contracts and paperwork with patients.
  • Greet patients at check in and schedule appointments at check out.
  • Make scheduling decisions independently concerning treatment follow-ups or procedures.
  • Assist the Office Manager in strategic initiatives to achieve business and care goals in all areas of the practice.
  • Verify insurance and create/update patients charts accordingly.
  • File insurance claims and work overdue claims to ensure insurance payment in a timely manner.
  • Maintain a low delinquency in patient collections and insurance payments.
  • Processed all auto-draft payments on the first of each month.
  • Adhere to HIPAA standards.
  • Manage all marketing programs such as outreach to dental professionals, office contests, charity events, and social media.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.

Office Assistant

Midwest Pain Clinic
Omaha, NE
02.2016 - 12.2016
  • Provide direct communication to General Managers to ensure successful implementation of all new auto dealership accounts.
  • Gather all new account information for setup and software integrations.
  • Gather stock photo images for new vehicle models.
  • Support executives and handle extra projects as needed.
  • Prepare spreadsheets and documents weekly for management.
  • Assist in the preparation for marketing events and trade shows.
  • Responsible for creating better rapport and relationships as first line.
  • Responsible for scheduling appointments with department leads and ensuring calendars are synced and running.
  • Responsible for Trade Show itinerary functions such as booking plane and hotel accommodations for travel.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Delivered clerical support by handling range of routine and special requirements.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Created purchase orders and tracked invoices to avoid missed or delayed shipments.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Input data into spreadsheets and databases.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Education

High School Diploma -

Lamar High School
Arlington, TX
06.2017

Skills

  • Exceptional Customer Service
  • Adaptable/flexible
  • Punctual
  • Team-Oriented— cooperative and collaborative
  • Problem-Solving skills
  • Marketing and advertising
  • Sales
  • Scheduling
  • QuickBoooks
  • Sales
  • Office administration
  • Employee training and development
  • Time Management
  • Dependable
  • People-Oriented— supportive and fairness-focused
  • Financial budgeting and reporting
  • Results-focused with strong performance culture
  • Leasing
  • Payroll
  • Microsoft Office
  • CRM — Splendid, Sugar, Yardi, Salesforce, Dolphin Imaging, Dolphin Management
  • Insurance
  • Project planning
  • Multi-line Telephone Systems

References

Ms.Mary (402)453-2936 Supervisor

Tyra Ford (469)216-6328 Co-Worker at Tom Thumb

Carey T. (402)686-7397 - Midwest Pain Clinic Lead

Samantha Adair (866)360-2507- Team Lead at Cotiviti

Antonette T: (402) 612-2149 - Tom Thumb Clerk

Kierra Webster: (682) 477-3178 - Co-worker at Cotiviti

Timeline

Health Care Retrieval

Cotiviti Healthcare
03.2019 - 06.2023

Lead Leasing Consultant

CIP Communities
08.2017 - 04.2019

Care Assistant

Ms. Mary’s Day Care
01.2017 - 01.2018

Office Assistant

Midwest Pain Clinic
02.2016 - 12.2016

High School Diploma -

Lamar High School

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Ty Birdine