Ty Brahm

As IT Site Manager for Sonoran Schools since January 2025, I oversee all IT operations across three campuses: Paragon, Phoenix, and the Gilbert district office, which serves as the central administration hub. I assist in strategic planning and coordination of district-wide IT initiatives, ensuring consistent technology delivery across all sites. My responsibilities include managing user access and identity through both Google Workspace Admin Console and Active Directory, as well as enforcing policy and software rollouts using PDQ Deploy and Group Policy.

I lead asset management for over 2,000 Windows PCs and 9,000 Chromebooks, including inventory tracking, procurement, deployment, and documentation. I have successfully deployed 256 new Chromebooks and coordinated the retirement and secure collection of aging equipment in alignment with compliance standards. To streamline system deployment, I develop and maintain custom Windows images and Windows answer files, ensuring uniformity and efficiency across new device setups.

Additionally, I manage and optimize the district’s networking infrastructure using Ubiquiti UniFi, overseeing wireless performance, traffic shaping, and switch configurations. I provide Tier 2 and Tier 3 technical support, resolving escalated issues and serving as a critical resource for all technology-related matters across campuses. My role involves close collaboration with school and district leadership to ensure our IT strategies effectively support both academic outcomes and operational excellence.

As a Service Desk Representative, I provide end-user support across phone, chat, email, and internal communications for three clients, ensuring thorough documentation of Resolutions. In my role as a Knowledge Author, I create and maintain detailed knowledge Articles, keeping content relevant and accessible for both clients and team members. I Also design and deliver video-based training materials and lead training sessions, Equipping team members with client-specific knowledge.

Recently, I led the redesign of our department's training portal, enhancing the Organization of 56 client training pages for easier access and management. As a Subject Matter Expert in Salesforce Service Cloud, I handle platform setup, user onboarding, role Assignments, and article migrations, successfully transitioning over 800 articles and Improving system interconnectivity. My expertise in advanced dashboards and reporting Boosts client service efficiency.

Supervisor: Christy Diehl

As a freelance IT specialist, I offer a wide range of services, including designing and Implementing computer networks, troubleshooting PC and network issues, and building Custom computers for individuals and businesses. My expertise includes planning, Deploying, and maintaining scalable network infrastructure, optimizing systems with Industry-leading technologies, and addressing both hardware and software problems. I am Skilled in diagnosing and resolving issues remotely or on-site, ensuring minimal downtime And optimal performance. With a focus on customer satisfaction and continuous learning, I Deliver reliable IT solutions that help clients maximize their technology investments and Achieve their goals. Closed due to Covid 19

Supervisor: Self

As Assistant Auditorium Manager, I coordinated talent and provided technical expertise for a variety of performances, from large-scale shows to weddings and graduations. My responsibilities included overseeing production setups, managing assets like projectors, microphones, and 678 theatrical lights, and ensuring smooth execution of events. Over seven and a half years, I contributed to the success of over 2,000 projects, demonstrating a strong attention to detail and organizational skills. My dedication to excellence and ability to manage complex live productions played a key role in delivering memorable experiences for audiences.

Supervisor: Patrick Andrews