Ty Carey
Sand Springs,OK
Summary
Experienced professional with 15+ years of experience, knowledge, and expertise in office management and providing outstanding customer service to internal and external customers. Experience with vendor management and ensuring business objectives are met and exceeded. Proficient in Microsoft Office Suite. Customer service oriented with excellent interpersonal and relationship-building skills.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Front office Patient Access Coordinator
Tulsa Bone and Joint
02.2025 - Current
- Maintain adherence to HIPAA regulations throughout all stages of care.
- Assist and resolve patient escalations, resulting in positive feedback from patients.
- Working at a satellite location, providing trust to ownership that the policy, procedures, and regulations will always be followed.
- Manage a high volume of inbound and outbound calls, while assisting with patient scheduling, insurance verification, and payment collection.
- Maintain efficiency through daily record-keeping via Electronic Record Systems.
- Created a patient paperwork program that includes providing up-to-date information for patients on when documents are available for viewing or printing.
- Efficiently schedule diagnostic tests, office visits, and injections, creating minimal wait times and reducing missed patient care plans.
- Greet and assist patients while verifying insurance and demographics at check-in.
- Provide excellent service with proficient scheduling, ERS, and procedure knowledge at checkout.
- Report maintenance, vendor, and property issues to ensure a clean, neat environment for patients and visitors.
- Provide support at other satellite or central locations when in need.
- Enhanced team member communication of the company's upcoming events, policy changes, and meetings via email, teams, and phone.
Property Manager
Eastgate Metroplex
01.2023 - 01.2025
- Company Overview: 1.1 million sf, commercial real estate
- Manages all vendors, contractors, and service providers to ensure they deliver quality services and competitive pricing.
- Develops, implements, and maintains office processes to improve efficiency and productivity.
- Manages and oversees daily office operations, including staff supervision.
- Collaborates with leadership to help develop and ensure alignment with strategic goals for business growth.
- Conducts formal site inspections daily in compliance with established standards, along with ensuring timely execution of work orders and requests.
- Manages all communication between staff, maintenance, vendors, and tenants.
- Maintain record keeping of operating policies and procedures.
Property Manager
21st Properties
01.2021 - 01.2023
- Company Overview: commercial, warehouse, apartments, and development
- Managed day-to-day operations of assigned properties, including tenant relations, maintenance, rent collection, and lease enforcement.
- Monitored and charged late fees in the system and maintained continuous communication until funds were fully received.
- Investigated and resolved all tenant and employee complaints or issues.
- Coordinated with maintenance on repairs and preventative maintenance to ensure compliance with leasing and property standards.
- Conducted daily site visits to all assigned properties.
- Monitored and conducted quarterly staff meetings and marketing events.
- Maintained strong relationships with owners, tenants, vendors, and contractors.
- Analyzed and reported financial and operational performance reviews and reports to ownership.
Assistant Property Manager
Techridge Office Park
01.2017 - 01.2021
- Led day-to-day administration and implementation of policies, procedures, and programs.
- Addressed and corrected tenant concerns.
- Collected, analyzed, and reported leasing, accounting, and maintenance data.
- Involved in tenant leases and compliance.
- Managed rent collection and resolved outstanding delinquencies.
- Assisted with analysis of ledger and revenue reports.
- Posted receivables, researched account balances, and reconciled reports.
- Obtained and confirmed tenant and vendor insurance.
Education
TCC
Tulsa, OKSkills
- HIPAA compliance
- Strong organization
- Patient registration
- Insurance verification
- Appointment scheduling
- Customer service
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- Team leadership
- Customer follow-up
Timeline
Front office Patient Access Coordinator
Tulsa Bone and Joint
02.2025 - Current
Property Manager
Eastgate Metroplex
01.2023 - 01.2025
Property Manager
21st Properties
01.2021 - 01.2023
Assistant Property Manager
Techridge Office Park
01.2017 - 01.2021
TCC
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