Ty Chesser
Spring,TX
Summary
Talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 2 years of experience in quickly resolving many issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Kwik Kar Lube & Tune
Spring, TX
01.2020 - 09.2020
- Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
- Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Enhanced sales by implementing merchandising and promotional improvements.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Server
Craft Grill
Tomball, TX
03.2019 - 09.2019
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Calculated charges, issued table checks and collected payments from customers.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Cashier
Lenny's Sub Shop
Spring, TX
03.2018 - 07.2018
- Assisted with purchases, locating items and signing up for rewards programs.
- Welcomed customers, offering assistance to help find necessary store items.
- Learned roles of other departments to provide coverage and keep store operational.
- Monitored sales events, added new merchandise and rang up purchases.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Assisted Managers with completing end-of-day counts and securing funds to prevent loss or theft.
- Helped customers find specific products, answered questions and offered product advice.
- Operated cash register, collected payments and provided accurate change.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Education
High School Diploma -
Klein High School
Klein, TX06.2019
Skills
- Product and service knowledge
- Sales monitoring
- Merchandising
- Business development understanding
- Strategic Planning
- Graphic and Media Design
- Time Management
- Customer relations
- Price memorization
- Point of Sale (POS) system operations
- Effective customer upselling
- Menu memorization
- Check payment processing
Certification
- Certified TABC
- Certified Food Handlers
Timeline
Assistant Manager
Kwik Kar Lube & Tune
01.2020 - 09.2020
Server
Craft Grill
03.2019 - 09.2019
Cashier
Lenny's Sub Shop
03.2018 - 07.2018
High School Diploma -
Klein High School
- Certified TABC
- Certified Food Handlers
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