Ty-Chicus Pollard
Cleveland,OH
Summary
Highly adaptable Universal Worker with broad experience in facilities management, patient care and maintenance tasks. Possess strong interpersonal skills, demonstrating compassion and patience when interacting with residents or patients. Capable of multitasking in fast-paced environments while maintaining focus on safety and quality. Previous roles have left lasting impact through improved operational efficiency and enhanced resident satisfaction.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Universal Worker
Silverspot Cinema
Beachwood, Ohio
12.2023 - Current
- My responsibilities in guest relations include providing front desk services to guests and processing guest payments.
- I serve as an information resource on various matters, welcome guests upon their arrival, and manage check-ins formovies or private events.
- I am responsible for answering telephone calls and responding to guest inquiries.Beyond my primary duties.
- fulfilled roles as a food runner and bartender to support the team during timesof understaffing or when additional support was necessary.
Petroleum Supply Specialist
US Army
Twinsburg, OH
12.2018 - Current
- Maintained and updated records related to orders, deliveries, inventories, and other activities.
- Ensured compliance with safety regulations and industry standards in all areas of supply operations.
- Monitored and evaluated the inventory levels of petroleum products to ensure adequate supplies.
- Managed petroleum supply chain operations and logistics for military installations.
- Coordinated fuel distribution schedules to ensure timely delivery of resources.
- Oversaw inventory management of petroleum products and equipment.
- Trained personnel on fuel storage procedures and emergency response measures.
- Collaborated with other departments to optimize resource allocation and usage.
- Developed standard operating procedures for efficient petroleum supply operations.
- Performed inspections, maintenance service and basic repairs on equipment.
- Oversaw receiving, shipping, and storage of fuel.
Front Desk Associate
BROWNS FIT
Cleveland, OH, OH
06.2024 - 09.2024
- Served as the first point of contact for members and guests, delivering professional, friendly, and efficient customer service in a fast-paced fitness environment.
- Managed member check-ins, guest passes, and basic account inquiries while maintaining accuracy and confidentiality.
- Handled phone calls, scheduling questions, and general facility information to support daily operations.
- Assisted with membership sales inquiries, promotions, and referrals to appropriate staff when needed.
- Maintained front desk organization, cleanliness, and compliance with gym policies and safety procedures.
- Supported team communication by relaying member concerns, feedback, and operational needs to trainers and management.
Overnight Associate
TRUE NORTH
Beachwood, Ohio
06.2024 - 09.2024
- Operated as the sole on-site associate overnight, demonstrating reliability, judgment, and decision-making under minimal supervision.
- Independently managed overnight store operations, ensuring safety, accuracy, and customer service during low-staffed hours.
- Handled cash registers, credit transactions, and end-of-shift cash reconciliation with a high level of accountability and accuracy.
- Provided customer service to late-night and early-morning customers, resolving issues calmly and professionally.
- Maintained store cleanliness, restocking shelves, coolers, and essential merchandise throughout the shift.
- Monitored fuel pumps, store security, and safety procedures to ensure compliance with company policies.
- Addressed unexpected situations independently, including customer concerns, system issues, and operational disruptions.
Front Desk Receptionist
Veteran Center - WORK STUDY
Cleveland, OH
12.2022 - 12.2023
- greeting visitors in person and by phone and answering inquiries abouteducational benefits.
- maintain the lobby area and conference room for studentstudies.
- schedule meetings and appointments for student vets interested in learning about their GI bill for college and walk them through the enrollment process.
- Assisted in organizing community events and outreach programs for veterans.
- Maintained a clean and welcoming reception area for all visitors at the center.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Explained policies and procedures to visitors.
Sales Representative
Cutco Cutlery
Cleveland, OH, OH
04.2023 - 08.2023
- Educated customers on product features and benefits of cutlery.
- Demonstrated knife sets at home shows and community events.
- Managed customer inquiries through phone and email communications.
- Built relationships with clients to enhance repeat purchases.
- Conducted product demonstrations to showcase quality and craftsmanship.
- Collaborated with team members to strategize sales approaches.
- Answered inquiries from prospective customers regarding features of products and services offered.
Retail Sales Associate
Foot Locker
Cleveland, OH
08.2020 - 01.2023
- Assisted customers in selecting footwear and apparel for optimal satisfaction.
- Maintained product displays and organized merchandise to enhance store appearance.
- Processed transactions accurately using point-of-sale systems and cash handling.
- Collaborated with team members to achieve sales goals and improve store performance.
- Educated customers on product features, benefits, and proper care techniques.
- Conducted inventory checks to ensure stock availability and manage replenishment needs.
- Trained new associates on company policies, procedures, and customer service standards.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
Education
Bachelor of Arts - Liberal Arts
Cleveland State University
Cleveland, OH 08.2022 - 12.2023
High School Diploma -
Mc2stem High School
Cleveland, OH 07.2016 - 06.2020
Skills
- Samples Collection
- Security Understanding
- Equipment Maintenance Procedures
- Safety Practices
- Maintaining Equipment
- Mechanical Abilities
- Overseeing Fuel Distribution
- Documentation Skills
- Equipment Maintenance
- Materials Management
- Front desk operations
- Guest relations
- Payment processing
- Inventory management
- Customer relationship management
- Team collaboration
- Problem solving
- Effective communication
- Cash handling
- Event coordination
- Sales strategies
- Time management
- Conflict resolution
- Attention to detail
- Negotiation
- Conflict de-escalation
Timeline
Front Desk Associate
BROWNS FIT
06.2024 - 09.2024
Overnight Associate
TRUE NORTH
06.2024 - 09.2024
Universal Worker
Silverspot Cinema
12.2023 - Current
Sales Representative
Cutco Cutlery
04.2023 - 08.2023
Front Desk Receptionist
Veteran Center - WORK STUDY
12.2022 - 12.2023
Bachelor of Arts - Liberal Arts
Cleveland State University
08.2022 - 12.2023
Retail Sales Associate
Foot Locker
08.2020 - 01.2023
Petroleum Supply Specialist
US Army
12.2018 - Current
High School Diploma -
Mc2stem High School
07.2016 - 06.2020