Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ty Cliff

Clovis,CA

Summary

Seasoned Asset Protection Investigator with experience in leading complex investigations and delivering findings to mitigate risks. Demonstrates strong analytical, problem-solving skills, and knowledge of security systems. Known for high ethical standards and integrity when conducting investigations. Significant contributions made in improving asset protection strategies that safeguard organizational resources efficiently.

Overview

18
18
years of professional experience

Work History

Asset Protection Investigator

Walmart
Clovis, CA
04.2019 - Current
  • Conducted investigations into internal and external theft, employee misconduct, and other policy violations.
  • Monitored store surveillance cameras to detect suspicious activity or criminal behavior.
  • Provided security for employees and customers in the store environment.
  • Investigated shoplifting incidents, apprehended suspects, and recovered stolen merchandise.
  • Assisted with the development of safety policies and procedures to reduce loss exposure.
  • Conducted confidential interviews with witnesses and suspects regarding asset protection matters.
  • Prepared detailed reports on all investigations that included evidence gathered and recommendations for corrective action.
  • Identified areas of risk within the stores through periodic audits of cash handling practices, inventory control processes, customer service protocols.
  • Developed relationships with local law enforcement agencies to ensure efficient communication when needed.
  • Participated in training sessions for new hires on proper asset protection techniques.
  • Collaborated with other departments such as Loss Prevention Managers to develop strategies to reduce shrinkage.
  • Performed undercover operations in order to apprehend shoplifters or persons involved in fraudulent activities.
  • Analyzed data from various sources such as CCTV footage, sales records, and incident reports to identify trends in loss prevention activities.
  • Responded quickly to alarms triggered by electronic article surveillance systems.
  • Maintained accurate documentation of all investigation findings including suspect information, evidence collected.
  • Trained staff members on how best utilize EAS systems as a tool for reducing losses due to theft or fraud.
  • Investigated cases of credit card fraud or misuse by conducting background checks and interviewing relevant parties.
  • Interviewed individuals suspected of internal theft or shoplifting.
  • Ascertained, investigated, and alleviated internal and external theft and fraud.
  • Monitored and supervised customer's activities in store to detect signs of attempted theft.
  • Identified, investigated and resolved internal and external theft and fraud.
  • Responded calmly and promptly to emergency conditions, safety hazards, and threats to life or property.
  • Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
  • Maintained high levels of alertness throughout shifts.
  • Participated in external law enforcement initiatives targeting organized retail crime rings.

Department Manager

Walmart
Clovis, CA
04.2017 - 04.2019
  • Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Conducted regular performance reviews to monitor progress of individual employees.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Created monthly schedules for staff members to ensure adequate coverage during peak hours.
  • Developed promotional campaigns to increase brand recognition in target markets.
  • Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.
  • Monitored daily sales figures to track trends in customer buying behavior.
  • Identified training needs among staff members and organized relevant workshops accordingly.
  • Handled shift overstock, restocking and inventory control.
  • Worked closely with sales associates to complete tasks.
  • Followed safety protocols and company processes and procedures.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Balanced workloads to meet targets without overtaxing employees.
  • Operated heavy machinery to stack and move products within the warehouse.
  • Maintained safe working environment by adhering to safety protocols and procedures.
  • Organized inventory shelves for efficient storage of goods.
  • Ensured all items were properly labeled with appropriate codes prior to storing them away.

Connection Center Sales Associate

Walmart
Clovis, CA
04.2015 - 04.2017
  • Processed customer orders in a timely manner.
  • Identified potential sales opportunities through customer conversations.
  • Maintained knowledge of current promotions and new products being offered by the company.
  • Developed strong relationships with customers to ensure repeat business.
  • Cross-sold additional products based on customer needs.
  • Gathered data from existing customers to better understand their needs and preferences for future purchases.
  • Participated in team meetings to discuss strategies for improving sales performance.
  • Greeted customers, provided information about products and services.
  • Explained features of cell phones to potential buyers and answered questions.
  • Demonstrated how to use new phone models and accessories.
  • Assisted customers in selecting a phone plan that best suited their needs.
  • Verified customer's identity before activating new devices.
  • Processed payments for purchases using cash, credit cards or other payment methods.
  • Provided technical support to customers with existing devices and troubleshooted issues they were having.
  • Advised customers on additional products such as insurance plans, chargers, cases.

Overnight Inventory Associate

Walmart
Clovis, CA
05.2012 - 04.2015
  • Organized product storage areas according to predetermined layouts.
  • Monitored stock levels and identified items that needed restocking.
  • Utilized forklift, pallet jack, and other material handling equipment to move products within the warehouse.
  • Maintained cleanliness of warehouse by sweeping floors, removing debris, and organizing shelves and racks.
  • Checked expiration dates on products to ensure freshness and quality control standards were met.
  • Assisted with loading and unloading trucks as needed.
  • Communicated effectively with coworkers regarding tasks assigned or changes in workflow procedures.
  • Collaborated with team members to achieve daily productivity goals set by supervisor.
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Checked shelves in department to determine replenishment needs.

Stocker

Dollar Tree
Turlock, CA
01.2011 - 06.2012
  • Received and processed incoming shipments of merchandise.
  • Stocked shelves with newly arrived products.
  • Arranged merchandise in an attractive manner to promote sales.
  • Inspected stock for damage or defects and reported issues to management.
  • Organized storage areas for efficient use of space.
  • Provided customer service by answering questions about product location, price and availability.
  • Assisted with store displays and window dressing as needed.
  • Followed safety procedures when handling hazardous material or dangerous goods.
  • Ensured that all products were labeled properly before stocking the shelves.
  • Monitored expiration dates of perishable items to ensure freshness.
  • Removed outdated products from shelves in accordance with company policy.
  • Lifted materials of varied weights on regular basis.
  • Faced products on shelves and displays to meet company policies.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.

Overnight Stocker

Walmart
Turlock, CA
11.2011 - 05.2012
  • Received and stocked merchandise in a timely manner.
  • Organized shelves, racks and bins to ensure product availability.
  • Operated forklift and pallet jacks to unload trucks and move products throughout the store.
  • Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
  • Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
  • Restocked shelves according to plan-o-grams set up by management team.
  • Checked expiration dates on all food items to ensure quality control standards were met.
  • Conducted price changes as needed, following established procedures.
  • Completed transactions using point of sale system.
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Picked up boxes and related trash from sales floor.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Followed instructions to properly arrange merchandise items.

General Labor Construction Worker

Mueller and Son Construction
Fresno, CA
12.2006 - 03.2010
  • Lifted and transported heavy materials to designated areas on construction sites.
  • Cleaned up construction debris and hazardous materials from work sites.
  • Maintained tools and equipment used in construction activities.
  • Operated power tools such as saws, drills, and grinders safely.
  • Ensured that safety protocols were followed at all times during work hours.
  • Measured and cut lumber according to job specifications.
  • Assembled forms for concrete pours with appropriate hardware and braces.
  • Loaded and unloaded building supplies from delivery trucks onto job sites.
  • Followed instructions from supervisors regarding specific tasks.
  • Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
  • Met company and OSHA safety guidelines for work site operations to minimize worker risk.

Education

GED -

Dewolf
Fresno, CA
04-2006

Skills

  • Asset recovery
  • Crime Prevention
  • Investigative techniques
  • Security Systems
  • Surveillance techniques
  • CCTV Systems
  • Loss prevention training

Accomplishments

  • I was assigned the Organized Retail Crime captain of my market for Walmart and also the market trainer for new API's

Timeline

Asset Protection Investigator

Walmart
04.2019 - Current

Department Manager

Walmart
04.2017 - 04.2019

Connection Center Sales Associate

Walmart
04.2015 - 04.2017

Overnight Inventory Associate

Walmart
05.2012 - 04.2015

Overnight Stocker

Walmart
11.2011 - 05.2012

Stocker

Dollar Tree
01.2011 - 06.2012

General Labor Construction Worker

Mueller and Son Construction
12.2006 - 03.2010

GED -

Dewolf

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Ty Cliff