Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Websites
Timeline
Generic

Ty Dailey

Hollister,CA

Summary

As an entrepreneur, a pilot-in-training, and engineer in progress, I am in pursuit of endeavors that can benefit your company and myself.

My civic and work experience contributions cover a wide swath - that keeps expanding. I invite you to peruse my accompanying resume so you can see how I can be of service to you.

I've worked in supervisory/management roles, customer service and technical positions.

I would be honored to join your team

Overview

11
11
years of professional experience
1
1
Certification

Work History

Front Counter Worker

Hollister Auto Part/Napa Auto Parts
Hollister, CA
06.2022 - Current
  • Greeted customers and provided exceptional customer service.
  • Processed payments accurately and efficiently while maintaining a balanced cash drawer.
  • Received orders over the phone, in person or through online ordering systems.
  • Stocked shelves, counters and tables with merchandise as needed.
  • Provided customers with accurate product information such as pricing and product availably
  • Resolved customer complaints in a professional manner.
  • Handled daily opening and closing duties according to established procedures.
  • Collaborated with coworkers to ensure efficient operations during peak hours.
  • Participated in team meetings to discuss strategies for improving customer service.

Customer Service Representative

Home Depot
Gilroy, CA
11.2021 - 06.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Quality Control Inspector

Willis Construction
San Juan Bautista, CA
10.2019 - 05.2020
  • Inspected products for defects and conformance to customer specifications using precision measuring instruments.
  • Monitored production processes to ensure quality standards were met and documented results of inspections.
  • Verified accuracy of product labels, including expiration dates and lot numbers.
  • Performed first article inspection on incoming raw materials.
  • Analyzed data from process control systems to identify trends in product quality.
  • Maintained records of all nonconforming products and completed corrective actions as required.
  • Trained new employees on proper use of test equipment and inspection techniques.
  • Collaborated with cross-functional teams to resolve complex problems related to product design or manufacturing processes.
  • Assisted engineering department with design verification tests as needed.
  • Participated in internal and external audits to ensure compliance with applicable regulations.
  • Tested finished goods prior to shipment according to established protocols.
  • Communicated effectively with management regarding progress toward meeting quality objectives.
  • Examined products and materials for defects or deviations to remove or discard non-conforming items.
  • Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
  • Used specialized tools to take precise measurements of various aspects of samples.

Sales Associate/Cashier

Adidas
Gilroy, CA
10.2019 - 03.2020
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Organized stockroom shelves according to size, color or style.
  • Conducted inventories on a regular basis to track stock levels.
  • Handled customer complaints in a professional manner.
  • Demonstrated product features and benefits for customers' needs.
  • Attended weekly team meetings to review performance goals and objectives.
  • Suggested ideas for improving store operations and increasing profits.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Intern Engineer

Willis Construction
San Juan Bautista
07.2019 - 09.2019
  • Assisted in the development of engineering projects and plans.
  • Provided technical assistance to other engineers on staff.
  • Created detailed reports outlining project progress and results.
  • Performed research on new materials, components, and technologies used in engineering applications.
  • Conducted regular inspections of engineering equipment and systems.
  • Analyzed data from test runs of prototype designs.
  • Developed CAD drawings for various engineering projects.

Sales Associate/Supervisor

Orilleys Auto Parts
Hollister, CA
09.2017 - 07.2019
  • Supervised and trained sales associates in customer service, product knowledge, sales techniques, and store policies.
  • Monitored staff performance to ensure compliance with company standards and goals.
  • Handling of closing procurers
  • Ensured accurate completion of all paperwork related to sales transactions.
  • Resolved customer complaints in a timely manner while maintaining a positive attitude towards customers.
  • Participated in quarterly reviews of individual sales associate performances.
  • Established new accounts and serviced existing accounts maintaining professional relationships.

Delivery Driver/Food Prep/Food Runner

Round Table Pizza, Inc
Hollister, CA
10.2016 - 09.2017
  • Received daily delivery instructions and route assignments from dispatch.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Training of new hires
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Kept accurate logs of all deliveries and trips.
  • Presented order bills and collected payments for deliveries.

Paintball Referee/Assistant Manager

United States Paintball Nation
Hollister, CA
04.2013 - 08.2017
  • Inspected, maintained and repaired equipment for paintball players.
  • Enforced safety rules to ensure a safe environment for all participants.
  • Handle the training of new employees and volunteers
  • Organized and managed teams of up to 20 paintball players.
  • Verified that all players had valid waivers before allowing them to participate in games.
  • Provided instruction on proper use of equipment and strategies for game play.
  • Assisted new referees with training and learning specific game rules and regulations.
  • Managed disputes between players and enforced penalties when necessary.
  • Assisted with set-up and tear down of field prior to and after each event.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Proposed or approved modifications to project plans.

Sales/Food Preparation Worker

Ohana Shave Ice
Hollister, CA
03.2016 - 07.2017
  • Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
  • Prepared ingredients for cooking including portioning, chopping, and storing food before use.
  • Labeled containers with identifying information like date prepared and expiration dates.
  • Ensured that all health regulations regarding food handling were followed during preparation process.
  • Maintained cleanliness of floors in the kitchen area throughout shift.
  • Worked in fast-paced, ever-changing environment.

Nursery/Greenhouse Assistant

M&m Plant Sales Garden Mart
Hollister, CA
02.2013 - 05.2015
  • Maintained accurate records of seedlings, crops, and other data in the greenhouse.
  • Assisted with the preparation of soil for planting and transplanting.
  • Organized and labeled plants according to variety and type.
  • Handled daily watering duties for all plants in the greenhouse.
  • Performed regular inspections of plants to identify signs of disease or pest infestations.
  • Provided customer service by answering questions about plants or providing advice on care instructions.
  • Packed orders for delivery to retail outlets or direct-to-consumer customers.
  • Repaired damaged structures within the greenhouse environment such as benches or trellises.

Education

High School Diploma -

Anzar High School
San Juan Bautista, CA
08-2017

Engineering (Pre-Engineering)

Cabrillo College
Aptos, CA

Skills

  • Maintaining records
  • Phone orders
  • Effective Communication
  • Ordering Procedures
  • Bilingal
  • Sales
  • Food safety and sanitation
  • Inventory Tracking
  • Food Preparation
  • Quick Learner
  • Customer Assistance
  • Cash Handling
  • Customer-focused
  • Accuracy and efficiency
  • Resourceful
  • Sales expertise
  • Product Knowledge
  • Data entry
  • Team Player
  • Excellent work ethic
  • Computer literacy

Languages

Spanish
Limited

Certification

  • Candidate, Pilots license

Affiliations

  • Volunteer work
  • Obtaining Pilots License
  • Recreational/Community sports
  • Entrepreneur/Bussines owner

Timeline

Front Counter Worker

Hollister Auto Part/Napa Auto Parts
06.2022 - Current

Customer Service Representative

Home Depot
11.2021 - 06.2022

Quality Control Inspector

Willis Construction
10.2019 - 05.2020

Sales Associate/Cashier

Adidas
10.2019 - 03.2020

Intern Engineer

Willis Construction
07.2019 - 09.2019

Sales Associate/Supervisor

Orilleys Auto Parts
09.2017 - 07.2019

Delivery Driver/Food Prep/Food Runner

Round Table Pizza, Inc
10.2016 - 09.2017

Sales/Food Preparation Worker

Ohana Shave Ice
03.2016 - 07.2017

Paintball Referee/Assistant Manager

United States Paintball Nation
04.2013 - 08.2017

Nursery/Greenhouse Assistant

M&m Plant Sales Garden Mart
02.2013 - 05.2015

High School Diploma -

Anzar High School

Engineering (Pre-Engineering)

Cabrillo College

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Ty Dailey