Dynamic hospitality professional with extensive experience excelling in customer service.
Proven ability to train staff and enhance operational efficiency, consistently managing high-volume sales. Recognized for attention to detail and effective problem-solving, ensuring exceptional guest experiences in fast-paced environments.
As a Black Apron at First Watch, we are essentially an unsalaried extension of management. We train the new staff, handle our own comps and are responsible for handling the cash drawer.
I am responsible for daily opening procedures, regular cleaning and maintenance as well as closing duties. I am also responsible for efficiently managing up to $2,000 in sales per day in my own section while running food to and pre bussing dishes off of my own tables, as well as other servers’.
Company policy requires we are scheduled one support shift weekly, either host or an expo.
Typically I am scheduled to expo each Sunday, accurately plating and selling up to $15,000 in food merchandise into photo worthy in house and takeaway meals.
At Outback, my responsibilities were initially curbside takeaway and delivery; my responsibilities included accurately taking guest orders over the phone and entering them into the POS and accurately packaging the completed dishes and delivering them safely to our guests cars or directly to their homes. As a Bartender I was responsible for providing efficient food and beverage service at a high volume neighborhood bar to both regular guests and tourists alike while making craft cocktails for the entire restaurant. My headwait responsibilities were to carry out closing duties, cleaning and preparing the entire restaurant for the next opening shift as well as counting all of the cash for the day and paying out servers to their personal pay cards via Instant.
At Pizza Hut, I was responsible for positively answering telephones and accurately ringing in guests orders, preparing the order and delivering it to their homes.
While not delivering, I was responsible for preparing dough, sauces, vegetables and boxes while maintaining impeccable cleanliness in the kitchen by fulfilling daily cleaning procedures and regularly doing dishes.
At Postcard Inn, I was responsible for expoing and running food at a high volume beach hotel and bar, including the indoor and poolside dining areas as well as preparing bar garnishes, and refilling kegs.
At the Tradewinds Island Grande, I was responsible for the set up and tear down of all beach activities and assisting diverse clientele in renting outdoor beach amenities and services such as cabanas and stand up paddle boards as well as sales for sunscreen, sno cones and beach toys.
I was responsible for guest safety as a lifeguard at the resorts inflatable floating water park in the Gulf of Mexico.