Ty Davis
Jacksonville,AR
Summary
Detail-oriented and empathetic professional with experience in customer support and remote assistance. Passionate about accessibility, inclusion, and providing exceptional service in fast-paced environments. Committed to continuous learning and contributing to Aira’s mission of removing barriers for the blind and low-vision community.
Overview
8
8
years of professional experience
Work History
Compliance Specialist
Advantage Credit Inc
Evergreen, CO
07.2024 - Current
- Ensured compliance with federal and state regulations governing consumer credit reporting, including FCRA and CFPB guidelines.
- Maintained and enforced internal compliance policies, ensuring alignment with regulatory updates and industry best practices.
- Assisted in preparing for external audits and examinations by credit bureaus and regulatory agencies.
- Responded to client and consumer inquiries related to data privacy, disputes, and compliance issues.
Client Care Representative
Advantage Credit Inc
Evergreen , CO
09.2023 - Current
- Facilitated communication between departments to enhance client service processes.
- Assisted clients in understanding credit reports and resolving disputes effectively.
- Managed client inquiries and provided timely responses to ensure satisfaction.
- Educated clients on credit improvement strategies and available services offered.
- Documented client interactions accurately using company-specific software systems.
- Maintained up-to-date knowledge of industry regulations and company policies for compliance.
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
Patient Financial Account Rep
Baptist Health
10.2022 - 10.2023
- Outgoing and friendly team player that delivers, and administrative excellence in all facets of clerical support and public interaction
- Excels in calendar management and scheduling, data-entry, and database administration
- Authorized to work in the US for any employer, Maintaining patient records, which includes detailing patient treatments and diagnoses as well as updating payment and medical insurance information
- Identifying medical coding mistakes, typing errors, as well as patient underpayments or overpayments and rectifying them accordingly
- Communicating with medical insurance providers to verify whether patient treatments will be covered
- Answering patients’ questions regarding unsettled medical bills, reimbursements, and billing discrepancies
- Contacting patients through email, written correspondence, or telephone to inform them of overdue balances.
- Responded to customer inquiries and provided detailed account information.
- Entered client details and notes into system for interdepartmental access and review.
- Researched billing errors and discrepancies to initiate corrective action.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
Head of Status Department
Loan Closers
12.2018 - 01.2022
- Communicate with VIP clients and provide excellent customer service
- Manage notary signing agents & assist with field questions
- Update our database and provide constant status to VIP clients
- Quality control and tracking loan documents
- General Office and Typing skills
- Proficiency in Microsoft Outlook, Word and Excel
- Professional telephone and e-mail etiquette
- Negotiation and sales skills are favored
- Detail Oriented and Ability to Multitask
- Great verbal and written communication skills
- Problem solving skills
- Heavy Communications via email with important clients
- Ensure completion of each closing
- Work closely with lenders, funders and processors
- Handling confidential information
- Invoicing Clients
- Ensure signing agents were paid out
- Hire Signing agents to notarize refinances, applications, reverse mortgages and other home loans
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Communicated with managers of other departments to maintain transparency.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Internet Technical Support
Charter Communications
03.2018 - 01.2019
- Actively engaging and providing superior service to our inbound customers at our technology communications center
- Utilizing problem solving skills to resolve customer questions, complaints and concerns
- Effectively assessing and troubleshooting equipment issues
- Use of tools such as Scope, Gateway, CSG and others
- Analyze customer's connection issues and assist them with getting back online
- Set up technician appointments
- Educating customers on equipment use
- Escalating to leadership when necessary
Office Assistant
TaxMan Pro
01.2017 - 03.2018
- Ordered all office supplies including ink cartridges, toner, and paper
- Answered and quickly redirected up to 15 calls per hour
- Ordered and distributed office supplies while adhering to a fixed office budget
- Managed office supplies, vendors, organization and upkeep
- Directed guests and routed deliveries and courier services
- Answered and managed incoming and outgoing calls while recording accurate messages
- Greeted numerous visitors, including VIPs, vendors and interview candidates
- Helped distribute employee notices and mail around the office
- Maintained a clean reception area, including lounge and associated areas
- Organized all new hire, security and temporary paperwork
- Completed data entry, tracked resumes and maintained the applicant tracking system
- Screened all visitors and directed them to the correct employee or office
- Obtained signatures for financial documents and internal and external invoices
- Processed client rebate reconciliation, reporting and check requests.
Education
B.S. Criminal Justice - Forensic Psychology - Criminal Justice
Purdue University Global
05-2027
Diploma -
Rancho Verde High School
Moreno Valley, CA05.2009
Skills
- Remote work
- Professional communication
- Strong vocabulary
- Confidentiality and data privacy
- Research skills
- Active listening
- Multitasking
- Problem solving
- Adaptability
Timeline
Compliance Specialist
Advantage Credit Inc
07.2024 - Current
Client Care Representative
Advantage Credit Inc
09.2023 - Current
Patient Financial Account Rep
Baptist Health
10.2022 - 10.2023
Head of Status Department
Loan Closers
12.2018 - 01.2022
Internet Technical Support
Charter Communications
03.2018 - 01.2019
Office Assistant
TaxMan Pro
01.2017 - 03.2018
B.S. Criminal Justice - Forensic Psychology - Criminal Justice
Purdue University Global
Diploma -
Rancho Verde High School
Similar Profiles
Cathy ClarkCathy Clark
Mortgage Loan Processor at Advantage Credit IncMortgage Loan Processor at Advantage Credit Inc
Kristie AlbertKristie Albert
Sales Director at Advantage Credit IncSales Director at Advantage Credit Inc
Maria SmithMaria Smith
Credit Verification Trainer at Advantage Credit inc.Credit Verification Trainer at Advantage Credit inc.
Kylon BoydKylon Boyd
Server at Agasi 7Server at Agasi 7
Teakesha GloverTeakesha Glover
Process Guide at AmazonProcess Guide at Amazon