Summary
Overview
Work History
Education
Skills
Accomplishments
Education Certifications
Timeline
Generic

Ty Davis-Turcotte

New Port Richey,U.S.A.

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

22
22
years of professional experience

Work History

Senior Delivery Consultant

Pivotree
03.2014 - 09.2023
  • Lead for Managed Service Business Analyst for Level I-3 WMS support for managed care contract/SOW
  • Documented issues, scoped requirements for WMS patches or process modifications
  • Utilized Remedy Force and Salesforce for incident management
  • Coordinated between system support systems and impacted departments
  • Supported Sterling WMS, various TMS/WMS requirements, Cognos reporting, and EDI error resolutions
  • Business Development: Analyzed client requirements, reviewed software requirements, and determined user inputs for use cases and test cases
  • Supported corporate in RFQ responses, documenting proposed solutions to potential clients
  • Supply chain strategy models for warehouse functions for client pre-sales
  • Data gathering and Oracle SQL scripting
  • Limited experience with JDA, Moca, and Jasper Studios.

Global SPL IT Business Development

DHL Supply Chain
05.2009 - 12.2013
  • Analyzed client requirements, determined fit and customizations, developed proposals, and presented company capabilities
  • Participated in contract/SOW reviews, defined business problems, and their system solutions
  • Worked with OKRs and team BSC for implementation and managed services
  • Extensive international travel to EMEA and Asia Pacific for client meetings and project implementations.

Project Consultant

DHL Supply Chain
05.2006 - 04.2009
  • Managed system implementations/upgrades and provided post-implementation support
  • Planned schedules, managed budgets, and interfaced with users and teams.

System Analyst

DHL Supply Chain
05.2001 - 04.2006
  • Captured requirements for Yantra OMS/WMS for Spare parts and reverse logistics
  • Provided customer support management for internal and external clients
  • Database SQL queries and reports.

Education

No Degree - Business Managment

Houston Community College
Houston, TX

No Degree - Data Processing

Kaplan University
Lewiston, ME

Skills

  • Microsoft Professional User Advanced 30 2023
    Salesforce/Remedy Force Moderate 12 2023
    Jira - Agile Advanced 15 2023
    IBM Sterling –WMS system Expert 23 2023
    SQL query developer Expert 21 2022
    Postman Moderate 3 2023
    Fluent OMS Beginner 3 2022
    Looker Studio Moderate 3 2023
    Google Workspace Moderate 3 2023
    Lucid Charts Moderate 5 2023
    ChatGPT Moderate 2 2023

Accomplishments

  • Successfully led the Managed Service Business Analyst team for Level I-3 WMS support, achieving a 98% client satisfaction rate.
  • Played a pivotal role in the implementation of the Sterling WMS system at DHL, leading to a 20% increase in operational efficiency.
  • Recognized as "Employee of the Month" multiple times at both DHL Supply Chain and Pivotree for outstanding performance and dedication.
  • Successfully managed and completed over 50+ projects related to WMS/TMS within stipulated timelines and budgets.

Education Certifications

  • Prince2 Foundation & Practitioner, 2011
  • Agile Training, 2015
  • Fluent OMS Training, 2021-22
  • Udemy - JIRA - Agile IT Testing, 2020
  • Udemy - Warehouse Automation, 2019
  • Udemy - Rest API / Postman training, 2018

Timeline

Senior Delivery Consultant

Pivotree
03.2014 - 09.2023

Global SPL IT Business Development

DHL Supply Chain
05.2009 - 12.2013

Project Consultant

DHL Supply Chain
05.2006 - 04.2009

System Analyst

DHL Supply Chain
05.2001 - 04.2006

No Degree - Business Managment

Houston Community College

No Degree - Data Processing

Kaplan University

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Ty Davis-Turcotte