Summary
Overview
Work History
Education
Timeline
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Ty Ferraro

OAKWOOD,OH

Summary

Dedicated and adaptable team player with nearly a decade of warehouse experience, a strong technical background, proven expertise in critical thinking and troubleshooting, and a solid foundation in delivering exceptional customer service.

Overview

1
1
year of professional experience

Work History

Field Technician

Radio Systems Corp/INVISIBLE FENCE BRAND
04.2024 - Current
  • Installation & Maintenance: Installed and maintained invisible dog fences, ensuring proper coverage, safety, and functionality for clients' properties.
  • Trenching & Hand Tools: Operated a trencher and various hand tools to bury wiring for fences, ensuring precise placement and minimal disruption to customer properties.
  • Firmware Updates: Performed regular updates to firmware for transmitters and receivers, ensuring optimal performance of the invisible fence systems.
  • Vehicle Maintenance: Managed the upkeep of the company vehicle, including regular cleaning, inspections, and performing minor repairs to ensure safe and reliable transportation to job sites.
  • Customer Service & Consultations: Provided on-site consultations, offering expert advice to customers on fence placement, dog behavior, and system options. Delivered exceptional customer service, addressing concerns and answering questions.
  • Payment Collection & Records: Collected payments for services rendered, accurately processing transactions and maintaining records for billing purposes.
  • Utilities Tracking: Managed tracking of utilities and ensured that all underground installations were safely coordinated and marked in accordance with local regulations.
  • Upselling & Product Recommendations: Successfully identified opportunities for upselling additional products and services, increasing sales revenue through the promotion of related solutions.

Company Coordinator

Hemm's Glass Shops
  • Oversaw and coordinated residential and auto glass installation and repair services for a reputable glass company, ensuring highquality work and exceptional customer satisfaction
  • Managed a small crew of technicians, providing direction, training, and performance feedback to maximize team efficiency and productivity
  • Handled insurance claims processes, including liaising with insurance companies, completing necessary documentation, and ensuring timely and accurate claims resolution
  • Maintained a well-organized warehouse, including inventory management and ordering of glass materials, tools, and equipment to support the operational needs
  • Scheduled and assigned tasks to the crew, optimizing job assignments based on skills and customer demand, and ensured timely completion of projects
  • Coordinated with customers to schedule appointments, assess their glass service needs, and provide accurate cost estimates and time frames
  • Acted as the main point of contact for customer inquiries, concerns, and issue resolution, ensuring effective communication and problem-solving
  • Conducted quality inspections of completed work to verify adherence to industry standards and company guidelines
  • Collaborated with vendors and suppliers to secure cost-effective materials and maintained strong relationships to facilitate smooth operations
  • Monitored crew performance, safety compliance, and adherence to company policies and standards
  • Kept detailed records of projects, including work orders, invoices, and customer feedback

Independent Contractor

DIRECTV
  • Successfully executed installations of DirecTV systems, aligning satellite dishes, running cable, and ensuring all components were functioning correctly
  • Conducted site surveys to determine the most suitable locations for satellite dish installation, considering line-of-sight, safety, and aesthetics
  • Diagnosed and resolved technical issues related to signal quality, receiver functionality, and connectivity, providing efficient and cost-effective solutions to customers
  • Trained customers on operating DirecTV equipment, explaining features and troubleshooting procedures
  • Managed inventory and equipment, ensuring an organized and efficient workflow while minimizing equipment loss
  • Maintained a high level of customer satisfaction through professional communication, timely service, and attention to detail
  • Collaborated with the DirecTV service provider to ensure compliance with company policies, procedures, and safety guidelines
  • Kept up-to-date with industry trends and product knowledge to provide customers with the latest technology options and alternatives

Chemical Compound and Pre-Weigh Supervisor

Edgewell Personal Care
  • Oversee and manage a team of six pre-weigh operators, ensuring adherence to safety protocols, production schedules, and quality standards
  • Conduct regular equipment maintenance and calibration, guaranteeing optimal performance and compliance with regulatory requirements
  • Train new employees in the operation of pre-weigh equipment and safety procedures, leading to a more efficient on-boarding process
  • Maintain meticulous records of production batches, raw material usage, and inventory levels to ensure accurate tracking and reporting
  • Accurately measured and mixed raw materials to create chemical compounds, following established formulations and recipes
  • Monitored and maintained equipment, troubleshooting and performing minor repairs when needed, resulting in minimal downtime
  • Conducted regular quality checks and inspections to ensure that the compounds met the highest industry and safety standards

Un-loader/ Yard Jockey

Frieght Handlers Inc
  • Proficiently unloaded and loaded freight from trucks and containers, ensuring safe handling and minimizing damage to goods
  • Effectively operated forklifts, pallet jacks, and other material handling equipment to move, stack, and organize cargo within the facility
  • Maintained a meticulously organized yard, optimizing storage layouts for quick and efficient access to materials
  • Collaborated with the logistics team to ensure timely and accurate shipment processing, verifying quantities and product quality
  • Implemented safety protocols and best practices, contributing to a safe work environment and preventing workplace accidents
  • Conducted routine equipment checks and reported maintenance needs, contributing to the smooth operation of the yard
  • Assisted in coordinating the inbound and outbound logistics of freight, streamlining the flow of materials and shipments
  • Communicated effectively with team members and supervisors to prioritize tasks and ensure timely completion of work
  • Demonstrated strong attention to detail and a commitment to upholding company standards for accuracy and efficiency in handling freight

Delivery Driver

BMG BAKERY/ Dunkin Donuts
  • Safely operated a 30-foot refrigerated truck to transport goods from the distribution center to various retail stores during third shift
  • Planned efficient delivery routes, ensuring on-time delivers
  • Conducted pre- and post-trip inspections to maintain the truck's safety and reliability
  • Conducted Dot stops to ensure compliance with safety regulations, documentation, and vehicle inspections
  • Handled the loading and unloading of cargo, ensuring secure transportation
  • Knowledge of local roadways, traffic laws, and store locations

Education

Computer Networking - Courses for Computer Networking

Edison Community College

Full Stack Software Development - undefined

Nucamp BootCamp
11.2024

Timeline

Field Technician

Radio Systems Corp/INVISIBLE FENCE BRAND
04.2024 - Current

Company Coordinator

Hemm's Glass Shops

Independent Contractor

DIRECTV

Chemical Compound and Pre-Weigh Supervisor

Edgewell Personal Care

Un-loader/ Yard Jockey

Frieght Handlers Inc

Delivery Driver

BMG BAKERY/ Dunkin Donuts

Full Stack Software Development - undefined

Nucamp BootCamp

Computer Networking - Courses for Computer Networking

Edison Community College

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Ty Ferraro