Ty Fields

• Virtually attend orientation and client training.
• Elevate the enrollment experience of our client’s workforce.
• Proficiency in the benefit enrollment cases which have been assigned.
• Ability to support the communication and enrollment of core and voluntary employee benefits in a call center environment.
• Be polite and courteous to all customers and staff.
• Maintain a professional demeanor at all times.
• Adhere to all work and break schedules.
• Work remote flexible schedules (day or evening), based upon workload and client requirements.
• Communicate information thoroughly and perform work completely and accurately.
• Enter information accurately into the enrollment system.
• Keep informed regarding industry information, new product information, legislation, coverages, and technology to continuously improve knowledge and performance.
• Interact with others effectively by utilizing good communication skills, cooperating purposefully, and providing information and guidance, as needed, to achieve the business goals of the company.
• Perform all other related and compatible duties as assigned.
• Set priorities and manage work flow to ensure efficient, timely, and accurate processing of transactions and other responsibilities.
• Maintain a cordial and effective relationship with clients, co-workers, carriers, vendors, and other business contacts.

• Managing emails and responding to inquiries.
• Scheduling appointments, meetings, travel arrangements (including dinner reservations, etc.), and events.
• Creating and maintaining filing systems.
• Preparing and editing documents, presentations, and reports.
• Researching and compiling data for projects.
• Performing data entry and updating databases.
• Social media management and development
• Creating and managing spreadsheets.
• Monitoring and updating website content.
• Providing customer service support.
• Being the first point of contact for callers, emails, and other communication.
• Organizing events and conferences.
• Keeping everyone abreast of important tasks and deadlines.
• Conducting research for interviews.
• Coordinating special projects.
• Managing inventory and ordering office supplies.
• Preparing and distributing meeting materials.
• Assisting with on-site trainings as necessary.

• Monitoring contracted payment schedules
• Pulling/filtering submitted grant applications
• Payment processing
• International meeting planning (internal and external)
• Processing and reviewing proposal applications
• Working with finance to ensure forecasts were on track
• General office management and administration
• Cross departmental work
• Monthly financial reporting
• On-site event setup and logistics
• Developed recommendations specific to client's financial situation on variety of topics.
• Developed and maintained strong relationships with clients to maximize satisfaction.
• Studied financial documents to identify potential areas needing improvement.
• Managed filing system, entered data and completed other clerical tasks.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Completed forms, reports, logs and records to quickly handle all documentation for human resources.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Volunteered to help with special projects of varying degrees of complexity.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Liaised between clients and vendors and maintained effective lines of communication.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Facilitated timely delivery of special projects to meet organizational and departmental objectives.
• Surpassed team goals by partnering with colleagues to implement best practices and protocols.
• Transcribed and organized information to assist in preparing speeches and presentations.

• Managed front-of-house client relationships, ensuring excellent service and satisfaction.

• Provided administrative support for human resources functions, including record-keeping and documentation.

• Coordinated schedules and managed office operations to ensure smooth functioning.

• Conducted data entry and maintained document management systems for efficient organization.

• Oversaw general office administration tasks to support daily operations.

• Maintained and organized the office inbox, handling correspondence promptly and efficiently.

• Managed multi-line phone system, routing calls, delivering messages, and greeting visitors professionally.

• Implemented record filing system to enhance document organization and accessibility.

• Sorted and distributed incoming mail and packages, maintaining accurate records.

• Managed filing systems, entered data, and completed clerical tasks to support operations.

• Handled phone and email correspondence, managing incoming and outgoing communications effectively.

• Completed forms, reports, logs, and records accurately to support human resources functions.

• Interacted with vendors, contractors, and professional services personnel to facilitate orders and communication.

• Volunteered for special projects of varying complexity to support organizational goals.

• Transcribed and organized information to assist in preparing speeches and presentations efficiently.

• Provided first-contact experience for callers, clients, and visitors, ensuring prompt assistance and maintaining a welcoming atmosphere.
• Supported client management team with administrative duties, including data entry, document management, and scheduling.
• Developed training materials and led sessions to enhance team skills and performance.
• Responded promptly to inquiries and requests for information, demonstrating professionalism and knowledge.
• Managed correspondence and communications efficiently, ensuring timely responses and maintaining organizational standards.
• Handled customer inquiries and complaints courteously and efficiently, escalating major issues when necessary.
• Maintained accurate customer records and provided personalized assistance to enhance customer experience.
• Participated in team meetings and training sessions to stay informed about updates and changes.
• Investigated and resolved customer inquiries and complaints promptly to ensure a positive experience.
• Promoted superior experience by addressing customer concerns with empathy and resolving problems swiftly.
• Collaborated with staff members to exceed team goals through effective client satisfaction rates.
• Trained new personnel on company operations, policies, and services to ensure consistency in service delivery.
• Promoted available products and services during service calls to drive sales and revenue.
• Implemented operational best practices to enhance efficiency and improve service quality.
• Monitored team member productivity and provided feedback to increase performance.

• Maintained store standards and provided exceptional customer service during overnight shifts.

• Managed inventory, stock organization, and product display for optimal customer experience.

• Conducted monetary transactions accurately and efficiently.

• Loaded and unloaded trucks for timely merchandise delivery.

• Utilized IT platforms for operational tasks.

• Handled customer inquiries courteously and professionally.

• Updated account information and offered personalized assistance to customers.

• Resolved product/service complaints promptly and efficiently.

• Delivered exceptional customer service, leveraging extensive product knowledge.

• Collaborated with team to exceed customer satisfaction goals.

• Managed replacement of damaged or missing products.

• Maintained cleanliness and organization in checkout areas.

• Recommended products based on customer requests to enhance sales.