Ty Franzer
Seattle,WA
Summary
Dynamic hospitality leader with 15+ years of experience managing high-volume restaurants in both U.S. and European markets. Proven ability to drive revenue growth, improve profitability, and build high-performing teams. Skilled in P&L management, staff development, operational turnarounds, and guest experience optimization. Recognized for creating scalable systems, mentoring future leaders, and consistently elevating brand standards.
Overview
22
22
years of professional experience
Work History
General Manager
Shake Shack
06.2022 - Current
- Lead all aspects of operations for a high-volume, fast-casual restaurant with full P&L responsibility.
- Increased sales and maintained top-tier operational standards in a competitive market.
- Recruited, trained, and mentored management team to ensure strong leadership pipeline and succession planning.
- Built strong vendor relationships to improve supply chain reliability and cost efficiency.
General Manager
Salsa Shop
10.2021 - 06.2022
- Managed multi-shift operations for a busy quick-service concept, driving consistent sales and brand compliance.
- Recruited, trained, and coached diverse international staff, improving team cohesion and guest service ratings.
General Manager
Five Guys International
08.2020 - 10.2021
- Oversaw all aspects of restaurant operations in an international market, balancing U.S. brand standards with local compliance.
- Increased revenue through targeted local marketing and guest engagement strategies.
- Ensured adherence to corporate policies and European food safety regulations.
Director of Operations
Dive In Inc. / Wing In It Inc.
01.2006 - 01.2020
- Directed operations of three restaurants (High Dive, Flights Pub, Rocko’s Fireside) with full P&L responsibility.
- Grew Flights Pub revenue from $400K to $850K in under 2 years by adding leagues, live music, and outdoor beer garden.
- Negotiated vendor contracts, reduced costs, and standardized processes to improve operational efficiency and profitability.
- Acquired and successfully turned around underperforming locations, increasing profitability within first year of management.
- Led full lifecycle of restaurant sales transactions including negotiations, financing, and legal execution.
Director of Operations
No Bull Saloon
01.2004 - 01.2010
- Oversaw high-volume bar and restaurant operations with a focus on guest satisfaction and profitability.
- Built strong culture of performance, teamwork, and service excellence through hands-on leadership.
Education
Bachelor of Arts - Marketing
Miami University
Miami, FLAssociate of Arts -
Sinclair University
DaytonSkills
- Multi-Unit Management P&L Accountability Staff Recruitment & Training Operational Turnarounds
- International Market Expansion Guest Experience Optimization Cost Control & Vendor Negotiation
- Leadership Development Sales Growth Strategies Compliance & Food Safety
Websites
Timeline
General Manager
Shake Shack
06.2022 - Current
General Manager
Salsa Shop
10.2021 - 06.2022
General Manager
Five Guys International
08.2020 - 10.2021
Director of Operations
Dive In Inc. / Wing In It Inc.
01.2006 - 01.2020
Director of Operations
No Bull Saloon
01.2004 - 01.2010
Bachelor of Arts - Marketing
Miami University
Associate of Arts -
Sinclair University
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