Ty Hastings
Richland
Summary
20 years track record in staff management and customer service while at Petsmart and DC Vending. Excelled in transforming teams to exceed targets through effective problem-solving and relationship building. Achieved improvements in profitability and customer satisfaction by improving skills in staff management and team development.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Vending Driver
DC Vending
03.2010 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
Specialty Area Manager
Petsmart
11.2006 - 03.2010
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Transformed underperforming teams into productive, profitable teams.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Supervised various locations, enforcing high-quality standards of operation.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
Education
Graphic Design Vocational Certificate - Graphic Design
Perry Technical Institute
Yakima, WA12-2005
Skills
- Time management
- Staff management
- Customer service
- Relationship building and management
- Team development
- Problem-solving
- Safe driving practices
- Performance management
- Punctual and reliable
- Staff training and development
- Punctuality
- Route management
- Vehicle maintenance
- Profit maximization
Accomplishments
-Top 3% graduate from Perry Tech
-Southern Wa & Northern Oregon store training manager for Petsmart. ( 3 years)
Timeline
Vending Driver
DC Vending
03.2010 - Current
Specialty Area Manager
Petsmart
11.2006 - 03.2010
Graphic Design Vocational Certificate - Graphic Design
Perry Technical Institute
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