Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ty Hill

Wichita,KS

Summary

With a diverse range of work experience across various industries, I have developed a reputation as a quick learner, constantly striving to enhance my knowledge both on the job and in my personal pursuits. This drive for continuous improvement has allowed me to adapt seamlessly to different environments and acquire valuable skills along the way. Committed to delivering exceptional results, I am eager to contribute my versatile expertise to a dynamic organization that values growth and innovation.

Overview

22
22
years of professional experience

Work History

Shift Leader

Taco Shop
06.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Completed cash and credit card transactions accurately using POS software.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Maintained well-stocked stations with supplies for maximum productivity.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.

Hospitality and Wing Certified Trainer

Buffalo Wild Wings
11.2018 - 03.2021
  • Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Answered customer questions about hours, seating, and menu information.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Complied with food safety and food hygiene regulations to safeguard public health.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Assistant Manager

Spangles
06.2017 - 10.2018
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Shift Leader and Cook

Pizza Hut
07.2016 - 04.2017
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Completed cash and credit card transactions accurately using POS software.

Helpdesk Support

Retail Data Systems C-Store
01.2015 - 04.2016
  • Worked within task management system to receive, manage, and close support requests.
  • Monitored helpdesk and responded to incoming tickets to address support needs.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Passionate about learning and committed to continual improvement.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Identified issues, analyzed information and provided solutions to problems.

Manager

CD Tradepost
08.2010 - 12.2014
  • Developed and maintained relationships with customers and suppliers through account development.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Accomplished multiple tasks within established timeframes.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Salesperson

Wizards
01.2010 - 08.2010
  • Handle customers, handle money, sales responsibilities, cleaning, organizing, merchandising, supply orders, using computers, mitigate shoplifting.

Italian Garden
06.2009 - 11.2009
  • Greet customers, seat customers, take orders, serve food, clean dining areas, roll silverware, clean dishes.

Factory Worker

Spartech Plastics
11.2005 - 01.2007
  • Unloaded and loaded items from conveyors, machines, and conveyances.
  • Carefully packaged finished products and prepared for shipment.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Performed quality checks on finished products to identify and address discrepancies.
  • Utilized hand tools and power tools to assemble products, practicing safety measures.
  • Maintained organized work area by cleaning and removing hazards.

Kitchen Cook

Dairy Queen
11.2002 - 06.2005
  • Cleaned and sanitized work areas, utensils and equipment.
  • Promoted excellence in food quality and presentation for kitchen staff.
  • Followed health, safety and sanitation guidelines while preparing and serving food.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Prepared food items in compliance with recipes and portioning control guidelines.

Education

General Education

Emporia State University
Emporia, KS

Diploma - undefined

Northwest High School
01.2005

Skills

  • Team Leadership
  • Time Management
  • Customer Service
  • Inventory Management
  • Cash Drawer Balancing
  • POS system operations
  • Staff Training and Development
  • Active Learning
  • Handling Complaints

Timeline

Shift Leader

Taco Shop
06.2021 - Current

Hospitality and Wing Certified Trainer

Buffalo Wild Wings
11.2018 - 03.2021

Assistant Manager

Spangles
06.2017 - 10.2018

Shift Leader and Cook

Pizza Hut
07.2016 - 04.2017

Helpdesk Support

Retail Data Systems C-Store
01.2015 - 04.2016

Manager

CD Tradepost
08.2010 - 12.2014

Salesperson

Wizards
01.2010 - 08.2010

Italian Garden
06.2009 - 11.2009

Factory Worker

Spartech Plastics
11.2005 - 01.2007

Kitchen Cook

Dairy Queen
11.2002 - 06.2005

General Education

Emporia State University

Diploma - undefined

Northwest High School

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