Ty James
Fort Worth,TX
Summary
With a proven track record at Go West AC and Heating, I excel in HVAC system design and team leadership, enhancing operational efficiency and client satisfaction. Skilled in ductwork fabrication and troubleshooting, my strategic approach has significantly improved energy management, achieving notable project success.
Overview
27
27
years of professional experience
1
1
Certification
Work History
HVAC Contractor
Go West AC and Heating
Arlington, TX
06.2014 - Current
- Advised customers on energy-saving measures and upgrades for older HVAC systems to improve efficiency.
- Disassembled units, repaired broken components and restored to operating condition.
- Implemented safety protocols and procedures to ensure safe working conditions for all HVAC-related tasks.
- Inspected existing HVAC systems for efficiency and safety.
- Communicated with clients during service calls for top-quality customer service.
- Planned work procedures using charts, technical manuals and experience.
- Performed emergency repairs on HVAC systems to restore heating and cooling services in critical situations.
- Assessed system operations to identify potential areas requiring maintenance services.
- Installed new HVAC systems in residential and commercial buildings.
- Performed preventative maintenance on HVAC systems to ensure peak performance.
- Researched product options for customers looking to upgrade their heating or cooling system.
- Created estimates for repair costs based on diagnosis of problem areas.
- Managed inventory of HVAC parts and supplies, ensuring availability of necessary components for repairs and installations.
- Set up ductwork according to blueprints or customer specifications.
- Led teams to complete large installation projects on time and within specific parameters outlined in customer documentation.
- Trained junior technicians on HVAC repair and maintenance techniques, tools, and safety practices.
- Reviewed work orders and discussed with supervisors.
Operations Manager
Jeneer Air Conditioning and Heating
Arlington, TX
11.2012 - 06.2014
- Developed key performance indicators to measure effectiveness of operational processes.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Performed cost analysis for various projects to determine budget requirements.
- Addressed customer concerns with suitable solutions.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Managed scheduling, training and inventory control.
- Formed and sustained strategic relationships with clients.
- Prepared staff work schedules and assigned team members to specific duties.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Oversaw financial management, budget management, accounting and payroll activities.
Maintenance Supervisor
Fort Worth Housing Authority
Fort Worth, TX
11.2006 - 11.2012
- Oversaw workforce schedules and allocated resources in order to achieve project goals.
- Monitored and evaluated the performance of personnel in the maintenance department, providing guidance and coaching when necessary.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Delegated work to staff, setting priorities and goals.
- Collected data to compile detailed reports for upper management and closely monitored equipment, tools and system upgrades.
- Allocated material and labor resources to promote on-time and under-budget project completion.
- Maintained accurate records of all maintenance activities performed.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Communicated with distributors to acquire necessary equipment for projects.
- Provided technical support to operations staff as needed to resolve complex problems with equipment or processes.
- Supervised technicians on repair and installation of machines or systems according to manufacturer's specifications.
- Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
- Inspected facilities to determine problems and schedule necessary maintenance.
- Reviewed project blueprints and specifications to determine number of workers needed to complete jobs.
- Worked closely with vendors and suppliers to purchase spare parts at competitive prices.
- Ordered replacement parts as required to keep machines running efficiently.
- Negotiated contracts with vendors and suppliers to secure cost-effective services.
- Implemented new technologies that improved overall operational efficiencies within the department.
- Kept records of parts and equipment used in projects to update inventory.
Service Manager
Tarrant HVAC Services
Arlington, TX
06.1998 - 11.2006
- Monitored employee performance through key metrics analysis.
- Implemented quality control measures to uphold company standards.
- Ensured compliance with applicable laws and regulations related to services provided.
- Coordinated with the warranty department to process claims and provide customer support.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Maintained inventory of parts and supplies, ensuring availability for service tasks.
- Analyzed business performance data and forecasted business results for upper management.
- Negotiated contracts with vendors and suppliers to secure favorable terms.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Developed and implemented service protocols to enhance operational efficiency.
- Delegated work to staff, setting priorities and goals.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Reviewed completed work to verify consistency, quality, and conformance.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
Education
Some College (No Degree) -
Bowling Green State University
Bowling Green, OHSkills
- Load calculations
- Indoor air quality
- Control systems
- HVAC codes compliance
- HVAC system design
- Ventilation systems
- System troubleshooting
- Equipment installation
- Ductwork fabrication
- Energy management
- Estimating costs
- Package and split systems
- Troubleshooting expertise
- Maintenance scheduling
- Blueprint interpretation
- EPA requirements
- Duct sizing and design
- Airflow testing
Certification
- Texas Mechanical Contractor License 06/2010 to current
Timeline
HVAC Contractor
Go West AC and Heating
06.2014 - Current
Operations Manager
Jeneer Air Conditioning and Heating
11.2012 - 06.2014
Maintenance Supervisor
Fort Worth Housing Authority
11.2006 - 11.2012
Service Manager
Tarrant HVAC Services
06.1998 - 11.2006
Some College (No Degree) -
Bowling Green State University