Summary
Overview
Work History
Education
Skills
Organization Affiliations
Timeline
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Ty Johnson

Chicago,IL

Summary

Dynamic and results-oriented Customer Success Professional holding a Bachelor of Arts in Economics and over 4 years of experience in spearheading customer engagements, implementing client retention strategies, and managing accounts. Expertise in leading contract negotiations, driving sales revenue, and nurturing strong client relationships.

Overview

5
5
years of professional experience

Work History

ISV Associate Partner Account Manager

Salesforce
11.2021 - 12.2023
  • Recruited over 65 new, retail industry, independent software vendors to package their solutions in Salesforce AppExchange through partner onboarding, contracting, and sales planning
  • Provided daily account management focused on co-selling for 30 Commerce Cloud partners
  • Drove net-new revenue growth with partners by implementing revenue share and establishing mutually beneficial agreements resulting in five-figure Monthly Recurring Revenue (MRR)
  • Facilitated migration of 300+ partners to transition their cartridge from legacy marketplace to the AppExchange while meeting compliance standards

Associate Territory Success Guide

Salesforce
07.2020 - 11.2021
  • Led impactful customer engagements by executing retention strategies, mitigating attrition risks, and upselling success plans to achieve $21M in revenue. 5.0/5.0 CSAT on all engagements
  • Assisted over 150 customers with onboarding and product setup to foster successful adoption
  • Maintained customer success documentation, reports, and dashboards for internal use
  • Certified Salesforce Administrator and Advanced Administrator

North America Sales Intern

tcc global
12.2019 - 05.2020
  • Redesigned the pre-sales template from 3 to 20 pages giving an overview of targeted accounts
  • Executed market research targeting the top 75 grocers in North America in order to develop leads
  • Evaluated 10-k annual reports and earnings calls to pull out key points on financials and the competition

Planning & Allocation Intern

JD Sports | Finish Line
05.2019 - 08.2019
  • Managed daily inventory replenishment for 500 stores across the country in Men's Running Footwear
  • Evaluated sales trends to discover opportunity door bases for a growing product based on allocation testing
  • Completed an 8-week training used to develop Merchandise Planners in 5 weeks while actively allocating

Forecasting & Merchandising Intern

Shinesty (Online Novelty Clothing Retail Start-Up)
01.2019 - 05.2019
  • Executed bottom-up monthly demand reviews using Excel and Looker to create forecasts 12 months out
  • Managed buying and visual merchandising for Accessories responsible for $600k in annual sales on Shopify
  • Monitored store traffic and customer engagement to determine display effectiveness using Google Analytics

Education

Bachelor Of Arts - Economics

DePauw University
Greencastle, IN
05.2020

Skills

  • Data Analysis
  • Contract Negotiation
  • Customer Success Planning
  • Knowledgeable in CRM
  • Partnership Development
  • Retail Industry Expertise
  • Account Management
  • Go-to-Market Strategy
  • Enterprise Software as a Service (SaaS)
  • Teamwork and Collaboration

Organization Affiliations

Board Director DePauw Alumni Association: Served from June 2020 - June 2023

  • As a member of the Student Engagement, I worked to connect alumni to share employment resources with students for internships, jobs, and mentors for career pathways. With the Development committee, I helped revamp our regional events to plug recent graduates in with our Alumni Association

Timeline

ISV Associate Partner Account Manager

Salesforce
11.2021 - 12.2023

Associate Territory Success Guide

Salesforce
07.2020 - 11.2021

North America Sales Intern

tcc global
12.2019 - 05.2020

Planning & Allocation Intern

JD Sports | Finish Line
05.2019 - 08.2019

Forecasting & Merchandising Intern

Shinesty (Online Novelty Clothing Retail Start-Up)
01.2019 - 05.2019

Bachelor Of Arts - Economics

DePauw University

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