Ty Johnson
Morgantown,WV
Summary
Recent Associate's Degree graduate in IT and Computer Science seeking an entry-level position to leverage a strong foundation in (Networking, Network Administration, Programming languages, Cybersecurity, Problem-solving and Troubleshooting, Technical Support). Possessing a solid understanding of Networking, Operating Systems, Data Management, Hardware, Software Applications like (Microsoft Word, Excel, PowerPoint, and Outlook). Database management systems such as (MySQL, SQL Server, Oracle). Eager to apply the academic knowledge to real-world challenges. Demonstrating the technical skills, problem-solving and analytical skills, and achievements earned through the academic career. Motivated and adaptable individual ready to contribute to a dynamic team and drive innovation with an emphasis on collaboration and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
3
3
Licence/Certificates
50
50
Skills
Work History
Federal Work Study Student
WEST VIRGINIA JUNIOR COLLEGE
08.2023 - 05.2024
- Handled day to day tasks and duties such as: Work with Computers, Desktop Support, IT Help Desk, Work with Networks, Level One Field Professional, Network Administration, Network Security Support, Security Administration, Security Support, Technical Support
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
- Collaborated with staff members to guarantee students received best possible customer service.
- Input data into spreadsheets and databases.
- Edited documents to keep company materials free of grammar errors.
- Compiled and analyzed data to produce reports.
- Monitored and tracked budgets and expenses.
- Assisted with onboarding of new employees.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Used ticketing systems to manage and process support actions and requests.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Set up network profiles, security permissions and file sharing systems.
- Monitored networks and network devices to resolve technical problems quickly.
- Developed and documented network policies, procedures and standards.
- Diagnosed and executed resolution for network and server issues.
- Implemented and maintained virtual private networks.
- Designed and evaluated WAN and LAN connectivity technologies.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Devised scripts and automation tools to improve system efficiency.
- Diagnosed and resolved hardware and software issues.
- Planned and implemented upgrades to system hardware and software.
- Installed and configured network printers and other peripheral devices.
- Identified and resolved network congestion issues and bottlenecks.
- Analyzed network traffic and performance metrics to optimize system performance.
Server Farm Relocation
National Energy Technology Laboratory
03.2024 - 03.2024
- Server Swap entire server farm, ran cables for server farm, passed security background checks, cable management, configured networks
- Contracted to swap Routers, Switches and ASA Firewalls at National Energy Technology Laboratory with Koi Computers.
General Manager/ Assistant General Manager
Hugh Baby's BBQ Joint
05.2016 - 04.2022
- Ran restaurant, Inventory, Truck orders, make schedules for employees, team leader and work any position within company as needed
- Handled customers and customer support, Worked closely with West Virginia University as part of their staff and as contractor for WVU
- Collaborated with WVU on numerous occasions.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
- Assisted in recruiting, hiring and training of team members.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reported issues to higher management with great detail.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Motivated, trained, and disciplined employees to maximize performance.
- Handled cash accurately and prepared deposits.
- Mentored and motivated team members to achieve challenging business goals.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
Frac Technician
Pilot Thomas Logistics
06.2012 - 03.2016
- Fuel, JSA (job safety analysis), proper PPE personal protective equipment, write out ticket's and invoice's then have them signed by company men, fill out wet hose tickets, also made sure equipment was full of fuel and nothing ran out, communicated with dispatch to order fuel for sites, fuel transfers, lead of three crews totaling 65 men, physical labor, exposure to elements in summer and winter, being around loud equipment and machines, being team leader, making sure guys on crew showed up for work, made schedules for guy's on crew.
- Prepared detailed reports outlining sampling and testing activities and made recommendations for drilling based on available information.
- Participated in required hazardous waste operations, safety and compliance training.
- Imported, exported and converted data to meet individual project requirements.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Spread out articles or materials and examined for holes, tears and other defects.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Tested systems, noting issues and completing preventive maintenance.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Liaised with internal departments to optimize productivity and efficiency.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Worked with diverse types of weather and ground conditions.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Education
Associate of Applied Science - Information Technology and Computer Science
West Virginia Junior College-Morgantown
Morgantown, WV05.2024
Skills
- Work with Computers
- Desktop Support
- IT Help Desk
- Work with Networks
- Level One Field Professional
- Network Administration
- Network Security
- Support
- Security Administration
- Security Support
- Network Support
- LAN
- Active Directory
- DNS
- TCP/IP
- SQL
- Microsoft Windows Server
- Microsoft Windows
- System Administration
- Cloud Computing
- VPN
- VMWare
- Linux
- WAN
- Network Engineering
- Java
- Hardware Configuration
- Remote Support
- Disaster Recovery
- System Backup
- Printer setup
- Computer Troubleshooting
- Hardware troubleshooting
- Desktop and laptop installations
- System diagnostics
- Software Updates
- Device configuration
- Network component installations
- Computer imaging
- Analytical Thinking
- Email account set up
- Network configuration
- Hardware Repair
- Hardware Installation
- Data Recovery
- Server maintenance
- Software Licensing
- Hardware and software installation
- Network Troubleshooting
- Disaster Recovery Planning
- Software Installation
- Wireless Networking
- Virtualization Technologies
- Switches and routers
- Networking Hardware Installation Electrical technology
- Wire diagrams
- Soldering
- Wire harnesses
- Audio equipment
- Fabrication
- Metal fabrication
- Assembly
- Mechanical engineering
- CAD
- AutoCAD
Certification
- Licensed Cisco Certified Technician Routing and Switching - May 2023 - May 2026
- Licensed CompTIA A+ Core 1 - Feb. 2024 - Feb. 2027
- Licensed CompTIA A+ Core 2 - Jan. 2024 - Jan. 2027
- Licensed CompTIA Networking+ - Pending
- Licensed CompTIA Security+ - Pending
- H2S Monitoring/Awareness: Lifetime
- P.E.C. Premier Safe Golf/Safe Land U.S.A : Lifetime
- Licensed West Virginia Driver License - Present
Timeline
Server Farm Relocation
National Energy Technology Laboratory
03.2024 - 03.2024
Federal Work Study Student
WEST VIRGINIA JUNIOR COLLEGE
08.2023 - 05.2024
General Manager/ Assistant General Manager
Hugh Baby's BBQ Joint
05.2016 - 04.2022
Frac Technician
Pilot Thomas Logistics
06.2012 - 03.2016
Associate of Applied Science - Information Technology and Computer Science
West Virginia Junior College-Morgantown
- Licensed Cisco Certified Technician Routing and Switching - May 2023 - May 2026
- Licensed CompTIA A+ Core 1 - Feb. 2024 - Feb. 2027
- Licensed CompTIA A= Core 2 - Jan. 2024 - Jan. 2027
- Licensed CompTIA Networking+ - Pending
- Licensed CompTIA Security+ - Pending
- H2S Monitoring/Awareness: Lifetime
- P.E.C. Premier Safe Golf/Safe Land U.S.A : Lifetime
- Licensed West Virginia Driver License - Present
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