Ty Kelly
Simi Valley,California
Summary
Excells in high-pressure environments and enhances customer satisfaction through great service and effective team collaboration. Demonstrates a keen ability to multitask and manage time efficiently, maintains professional appearance and positive customer interactions. Skilled in customer service and team collaboration, consistently achieving and surpassing employer-desired outcomes.
Overview
2
2
years of professional experience
Work History
Host
Chi Chi's Pizza
06.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival, along with extended conversation out of friendliness when appropriate.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Monitored seating area regularly
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Floor Worker
McDonald's
06.2022 - 05.2023
- Upheld company standards in personal appearance and work ethic; consistently punctual and reliable during scheduled shifts.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Stood for long hours, lifted heavy loads and maintained fast pace.
- Collaborated with team members to complete daily tasks and achieve store goals.
- Aided colleagues with training new employees by sharing best practices and offering guidance when necessary.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
Education
Communications
Moorpark College
Moorpark, CA05.2025
High School Diploma -
Santa Susana High School
Simi Valley, CA06.2024
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Team player mentality
- Adaptable to change
Timeline
Host
Chi Chi's Pizza
06.2023 - Current
Floor Worker
McDonald's
06.2022 - 05.2023
Communications
Moorpark College
High School Diploma -
Santa Susana High School
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