Ty Kennedy
Saint Augustine,FL
Summary
Adept at system troubleshooting and cable management, I leveraged these skills at Dish Network Corp to enhance client satisfaction and exceed monthly installation targets. My proactive approach and effective communication fostered long-lasting customer relationships and streamlined team productivity, demonstrating a blend of technical proficiency and exceptional interpersonal abilities.
Overview
24
24
years of professional experience
Work History
Satellite Installation Technician
Dish Network Corp
Jacksonville FL
05.2022 - Current
- Enhanced system performance for clients by conducting thorough diagnostics and troubleshooting of satellite equipment.
- Adhered to industry safety standards while working at heights, minimizing risk of accidents during installations.
- Assisted in training new technicians, sharing best practices and techniques for successful installations.
- Provided clear instruction on system operation to clients, ensuring they understood how to utilize their new satellite equipment effectively.
- Reduced service call-backs through meticulous installation procedures and attention to detail.
- Coordinated efficiently with dispatchers to ensure smooth scheduling of appointments and maximization of daily workload.
- Collaborated with team members to streamline processes, optimizing overall productivity.
- Effectively troubleshooted issues both onsite and remotely, allowing quick resolution of problems without the need for additional service visits.
- Stayed up-to-date with the latest technology advancements in the satellite industry, applying new knowledge to daily tasks as appropriate.
- Utilized proper tools and equipment for each job, maintaining a well-organized work vehicle for efficiency purposes.
- Contributed to company growth by consistently meeting or exceeding monthly installation targets.
- Developed long-lasting relationships with clients through excellent communication skills and professional demeanor.
- Maximized customer satisfaction by addressing questions and concerns promptly during installations.
- Consistently met deadlines under pressure while maintaining high-quality workmanship standards in a fast-paced environment.
- Improved customer satisfaction by providing efficient and accurate satellite installation services.
Delivery Driver
Amazon
Jacksonville FL
06.2021 - 06.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Sales Lead Keyholder
Nike
Saint Augustine, FL
06.2017 - 06.2020
- Opened inventory boxes and restocked shelves.
- Opened and closed store Number days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Completed store opening and closing procedures.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Trained team members in successful strategies to meet operational and sales targets.
- Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
- Utilized expert product knowledge to assist customers in making informed purchasing decisions.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
- Enhanced team productivity by providing ongoing coaching, mentoring, and motivation to staff members.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collaborated with store management to strategize on sales initiatives and drive overall revenue growth.
- Developed customer loyalty through exceptional service, resulting in increased repeat business.
- Identified potential upsell opportunities by monitoring customer needs closely as they browsed available products.
Assistant Manager
Footlocker.com Inc.
Pittsburgh, PA
08.2000 - 07.2011
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Education
N/a - Sociology
California University of Pennsylvania
California, PA05.2008
Skills
- Cable Management
- System Troubleshooting
- Network configuration
- Equipment Installation
Timeline
Satellite Installation Technician
Dish Network Corp
05.2022 - Current
Delivery Driver
Amazon
06.2021 - 06.2022
Sales Lead Keyholder
Nike
06.2017 - 06.2020
Assistant Manager
Footlocker.com Inc.
08.2000 - 07.2011
N/a - Sociology
California University of Pennsylvania