Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ty Kersey

Bullard,TX

Summary

Reliable professional with extensive experience at Whataburger, excelling in team leadership and customer service. Proven ability to enhance operational efficiency and improve customer satisfaction through effective problem-solving and decision-making. Skilled in training staff and managing workloads, ensuring high-quality service and adherence to safety protocols.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Whataburger
09.2024 - 04.2025
  • Assisted in daily operations, ensuring smooth service and adherence to company standards.
  • Trained new staff on operational procedures and customer service excellence.
  • Monitored inventory levels, coordinating with suppliers for timely restocking.
  • Implemented efficient workflow processes to enhance team productivity and service speed.
  • Maintained cleanliness and organization of work areas in compliance with health regulations.
  • Supported management in employee scheduling, optimizing labor allocation for peak hours.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Team Lead

Whataburger
04.2021 - 04.2024
  • Led team in daily operations, ensuring adherence to safety protocols and operational standards.
  • Coordinated schedules and tasks among team members to optimize workflow efficiency.
  • Assisted in training new staff on processes, tools, and best practices for productivity.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.

Loader

Hughes Plant Farm
05.2023 - 10.2023
  • Operated heavy machinery to load and unload materials efficiently.
  • Ensured compliance with safety regulations during loading processes.
  • Streamlined loading procedures, enhancing overall operational efficiency.
  • Loaded and unloaded pallets quickly and safely, managing work load priorities.
  • Contributed to overall warehouse operations by assisting with various tasks as needed, fostering a collaborative work environment.
  • Maintained a safe work environment with proper handling techniques and adherence to safety protocols.

Cashier/Grocery Bagger

Brookshires Food Store
05.2022 - 10.2022
  • Processed transactions accurately and efficiently, ensuring a smooth customer experience.
  • Managed cash register operations, maintaining balanced drawers and minimizing discrepancies.
  • Assisted customers with inquiries, providing product information to enhance satisfaction.
  • Collaborated with team members to streamline checkout processes during peak hours.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.

Education

Bullard High School
Bullard

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Workload management

Timeline

Assistant Manager

Whataburger
09.2024 - 04.2025

Loader

Hughes Plant Farm
05.2023 - 10.2023

Cashier/Grocery Bagger

Brookshires Food Store
05.2022 - 10.2022

Team Lead

Whataburger
04.2021 - 04.2024

Bullard High School

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