Ty King
Plainview,TX
Summary
Reliable, upbeat and dedicated to be successful at promoting product purchases to established & potential new clients resulting in customer loyalty and satisfaction. Knowledgeable about sales, customer service, restaurant management & floor covering products. Dependable relationship-builder with excellent organizational strengths and self disciplined work ethic.
Overview
16
16
years of professional experience
Work History
Sales, Warehouse Manager & Delivery
King Carpet Plus, Inc & Furniture Expressions
05.2008 - Current
- Assisted customers with furniture & floor covering product selections & sales on the showroom floors for a multi million dollar company. Answered customer questions about sizing, accessories, and merchandise care.
- Receive & accurately document vendor products
- Responsible for accurately locating, assembling & delivering of home furnishings in a safe & professional manner to customer's homes & businesses
- Performed customer service work orders at customer's homes to resolve product issues or warranty claims
- Updated office staff product work order status & my follow up plan for the customer
- Ordered replacement parts online to complete defective product issues
- Emailed pictures of warranty claims to various vendor sales representatives
- Scheduled maintenance for delivery trucks
- Prepared and staged merchandise in visually appealing appearance for 35,000 square foot showroom floor including
- Accurately tagged merchandise
- Answer phone calls
- Pick up various floor covering, furniture & appliances from Lubbock vendors, including Daltile
- Team Leader. Built and maintained positive team spirit with efficient work ethic among staff.
Waterpark & Kitchen Manager
Royal Splash Bar & Grill / Royal Splash Texas
Plainview, TX
03.2017 - 07.2020
- Manage waterpark & Kitchen staff of 17 employees. Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Trained and supervised staff to consistently meet customer service standards, POS System & company goals.
- Obtained & retained Kitchen Managers License, TABC Certificate & Health Certificates
- Project sufficient quantities, order, receive & accurately check in food & alcohol products from various vendors for full-service restaurant
- Prep & successfully cook homemade food to order for very fast paced restaurant
- Visit with customers to ensure customer satisfaction
- Date & rotate food products to insure freshness
- Responsible for oversight to maintain sanitary food & overall park cleanliness.
- Occasional Waiter for food purchases highlighting food specials. Accurately entered same purchases into POS system
- Sold Arcade game playing cards, Alcohol Memberships & alcohol purchases using POS system by receiving cash or credit cards
- Add new POS system touch screen “buttons” when new food products were added to menu
- Assist customers with Arcade game prize redemptions
- Troubleshoot & Reset Arcade games
- Order, receive & accurately receive prize counter products from various vendors
- Cultivated strong relationships with customers to build loyalty and repeat business.
Education
High School Diploma -
Plainview High School
Plainview, TX05.2010
Skills
- Sales Experience
- Customer Service Experience
- Computer Skills
- Staff Management
- Cultivated strong relationships with customers to build loyalty and repeat business
Timeline
Waterpark & Kitchen Manager
Royal Splash Bar & Grill / Royal Splash Texas
03.2017 - 07.2020
Sales, Warehouse Manager & Delivery
King Carpet Plus, Inc & Furniture Expressions
05.2008 - Current
High School Diploma -
Plainview High School
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