Summary
Overview
Work History
Skills
Timeline
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Ty King

McKinney,TX

Summary

Accomplished Service Advisor with a proven track record at Eldorado Chevrolet, excelling in customer retention and satisfaction by leveraging exceptional communication skills and technical knowledge. Achieved consistent monthly sales targets through effective service recommendations and upselling. Skilled in multitasking and organization, fostering trust and loyalty among clients. Demonstrates a strong work ethic and a goal-oriented mindset, significantly enhancing team success and customer service excellence. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

22
22
years of professional experience

Work History

Service Advisor

Eldorado Chevrolet
09.2008 - 07.2024
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.

Service Advisor,

Middlekauf Ford
07.2002 - 10.2006
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.

Skills

  • Customer Service
  • Computer Skills
  • Multitasking and Organization
  • Vehicle assessment
  • Strong Work Ethic
  • Listening Skills
  • Attention to Detail
  • Excellent Communication
  • Service Estimates
  • Service Recommendations
  • Team player mentality
  • Technical knowledge
  • Handling Customer Complaints
  • Complaint resolution
  • Service Scheduling
  • Goal-oriented mindset

Timeline

Service Advisor

Eldorado Chevrolet
09.2008 - 07.2024

Service Advisor,

Middlekauf Ford
07.2002 - 10.2006

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Ty King