Summary
Overview
Work History
Education
Skills
Languages
Timeline
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TY KNIGHTEN

Dallas,Tx

Summary

Seasoned Business Analyst offering 5 years of quality assurance and information technology success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.

Overview

5
5
years of professional experience

Work History

SENIOR BUSINESS ANALYST

VERIZON CONNECT
01.2020 - 01.2023
  • Assisting Business Sales team in finalizing analytical functions for Fleet Management Solutions provided by VZW
  • Participating in and supporting the implementation of projects and process improvement initiatives
  • Fostered communication between IT & Sales resulting in improved speeds of new system development (Subject Matter Expert for a new ordering and processing system - 1 year)
  • Creating Analysis to present customers with best savings and utilization practices.

BUSINESS COORDINATOR

VERIZON WIRELESS
01.2018 - 01.2020
  • Handling all customer needs via email/phone within a timely manner
  • Assisting customers/sales team with troubleshooting and new equipment set up
  • Creating Business Savings Plans for all types of businesses (Government accounts, Small & Major Business Accounts, etc.)
  • Received 98% overall on audits during my tenure within this role.

Education

Bachelor of Science - Business Administration And Management

University of North Texas
Denton, TX
01.2025

Skills

  • Python
  • Scripting Skills
  • Data Analytics
  • Management & Leadership
  • Proficient in Microsoft Office
  • Business Administration
  • Microsoft Office Suite
  • Data and Analytics
  • Data Analysis

Languages

Spanish
Limited Working

Timeline

SENIOR BUSINESS ANALYST

VERIZON CONNECT
01.2020 - 01.2023

BUSINESS COORDINATOR

VERIZON WIRELESS
01.2018 - 01.2020

Bachelor of Science - Business Administration And Management

University of North Texas

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